Summary
Overview
Work history
Education
Skills
Timeline
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Graeme Edgar

Craigavon ,Armagh

Summary

Driven and adaptable individual with talent for communication and problem-solving, capable of building strong relationships with people and resolving issues promptly. Proficient in customer service and negotiation, ensuring client satisfaction and loyalty. Committed to contributing positively and achieving success.

Overview

14
14
years of professional experience

Work history

Diageo QSP Dispense Representative

CPM
09.2021 - Current
  • Diageo Brand Ambassador award winner in CPM people awards.
  • Carry out all tasks efficiently and to procedure.
  • Pre plan calls to maximise efficiency.
  • Effectively diagnose faults and carry out necessary repairs
  • Follow a journey plan and carry out case tasks to SLA
  • Have built good customer relationships and can handle customers needs in a professional manner
  • Developed good interpersonal skills and can work effectively within a team as well as independently
  • Experience in installing and withdrawing, as well as general maintenance of beer dispense equipment
  • Experience in line hygiene procedures aswell as maintaining a designated area to a very high standard
  • Manage daily operations ensuring smooth workflow and coordination.
  • Maintain high standards of service for positive customer experiences.
  • Serve as first point of contact with exceptional communication skills.
  • Follow health and safety protocols at all times to ensure a safe working environment

Chimney Technician/Stove installer

Self employed
04.2015 - 09.2021
  • Carry out all responsibilities within the business including finances, sourcing materials and organising work.
  • Communicate with clients and ensure timeframes are met
  • Carry out work to an excellent standard to ensure that the customer is happy and that my work is of the highest achievable standard.
  • Managed projects with other trades people and built good working relationships
  • Completed extensive training courses for up-to-date knowledge on latest techniques used in the industry.
  • Adhered to all relevant regulations whilst performing duties, ensuring legal compliance.
  • Assessed chimneys for structural integrity, ensuring utmost safety standards were met.
  • Worked within health and safety guidelines, minimising risks during operations.
  • Utilised industry-standard tools to enhance quality of work delivered.
  • Handled hazardous materials following correct procedures to minimise risks to people, building and local environment.
  • Delivered exceptional service standards whilst handling multiple responsibilities simultaneously.
  • Implemented efficient record-keeping systems for better management of resources and finances.

Fireplace/Stove installation engineer

Des Edgar Fireplaces
07.2011 - 04.2015
  • Interacted with customers and developed excellent communication skills with people from all age groups and ethnic backgrounds.
  • Developed strong working relationships with colleagues
  • Assisted in the procurement of work by networking with people within the industry
  • Responsible for job preparation, and overseeing the projects to completion making sure the customer experienced as little disruption to their home as possible and that work was carried out to an excellent standard.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • I was in charge of sourcing all relevant materials and negotiating prices for stock from wholesalers
  • Sought and arranged training courses to ensure myself and others were up to date with the latest industry standards and safety procedures.

Education

Portadown College
Craigavon

Southern Regional College
Armagh

Skills

  • Strong organisational skills
  • Excellent verbal and written communication
  • Proficient IT skills
  • Ability to work under pressure and resolve problems
  • Trustworthy and transparent
  • Role model and lead by example

Timeline

Diageo QSP Dispense Representative

CPM
09.2021 - Current

Chimney Technician/Stove installer

Self employed
04.2015 - 09.2021

Fireplace/Stove installation engineer

Des Edgar Fireplaces
07.2011 - 04.2015

Portadown College

Southern Regional College

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Graeme Edgar