Summary
Overview
Work history
Education
Skills
Languages
Custom
Timeline
Generic

Asaan Farooq

Birmingham,West Midlands

Summary

Motivated and adaptable Accounting & Finance graduate with customer service experience in banking, retail, and hospitality. Skilled in handling client queries, financial transactions, and administrative processes. Strong communication and problem-solving abilities, with proficiency in Microsoft Office and financial software such as Xero. Actively seeking graduate opportunities to apply academic learning in a professional finance environment. I bring over five years of hands-on experience working in fast-paced environments including NatWest Bank, Tesco Extra, Costa Coffee, McDonald’s, and Watts Accountancy. I have developed excellent communication, problem-solving, and organisational skills, with a proven ability to handle financial transactions, support customers, and maintain high standards of service and accuracy. Currently working across both banking and retail roles, I demonstrate flexibility, a strong work ethic, and a commitment to delivering results under pressure. I am now seeking an opportunity to further develop my career in a finance-focused position where I can apply my skills, professionalism, and passion for delivering high-quality service.

Overview

6
6
years of professional experience

Work history

Customer Service Representative

NatWest/Teleperformance
Birmingham, UK
07.2024 - 06.2025
  • Handle a high volume of customer queries related to banking products, transactions, and account issues.
  • Resolve technical problems and escalate complex concerns efficiently to internal departments.
  • Maintain detailed records of interactions and ensure compliance with service standards.
  • Work collaboratively across departments to deliver tailored solutions.
  • Assist customers with account management, payments, card services, and digital banking tools

Customer Assistant

Tesco Extra
Dudley
10.2020 - 06.2025
  • Provided excellent service during night shifts including restocking and assisting customers.
  • Handled deliveries, inventory checks, and ensured shelves were stocked and tidy.
  • Replenish stock across various departments during night shifts to ensure shelves are fully stocked and store is ready for trading
  • Operate efficiently under minimal supervision while maintaining high standards of accuracy and productivity
  • Conduct date checks, rotate stock, and ensure compliance with health and safety and food hygiene regulations

Barista

Costa Coffee
Great Bridge
10.2020 - 11.2021
  • Prepared and served a wide range of hot and cold beverages to high brand standards in a fast-paced environment
  • Delivered excellent customer service by creating a welcoming atmosphere and building rapport with regular customers
  • Operated tills, handled cash and card payments accurately, and maintained till balances
  • Managed stock rotation and restocked supplies to ensure smooth daily operations
  • Maintained high levels of cleanliness and hygiene across all customer and back-of-house areas
  • Worked collaboratively with team members to meet sales targets and deliver an efficient service during peak times

Accounting Assistant

Watts Accountancy
Smethwick
09.2020 - 03.2021


  • Streamlined accounts payable processes, enhancing efficiency.
  • Processed a high volume of financial transactions accurately and efficiently, ensuring all data was correctly recorded in client ledgers
  • Reconciled bank statements and accounts to maintain up-to-date and error-free financial records
  • Assisted in preparing financial reports, including profit and loss statements, balance sheets, and VAT returns for clients
  • Handled payroll and invoicing using accounting software such as Xero.

Crew Member

McDonald's
Dudley, West Midlands
02.2019 - 10.2020
  • Delivered excellent customer service in a fast-paced environment, ensuring a positive dining experience for all guests
  • Operated tills, processed cash and card transactions accurately and efficiently
  • Prepared food and beverages according to company standards, maintaining high levels of food safety and hygiene
  • Maintained cleanliness across the kitchen, dining area, and front counter in line with health and safety regulations
  • Assisted with stock rotation, unloading deliveries, and restocking supplies to support continuous service
  • Worked as part of a team to meet daily targets and support shift managers with operational tasks

Education

Master of Science - Accounting and Finance

Birmingham City University
Birmingham
09.2024 -

Bachelor of Science - Accounting and Finance

Birmingham City University
Birmingham
09.2021 - 07.2024

Diploma in Business, Level 3 Extended - Business Level 3 Extended Diploma

Halesowen College
Halesowen
09.2018 - 05.2021

GCSEs in 5 subjects incl. Maths and English - Maths and English

The ACE Academy
Tipton, Sandwell
09.2013 - 06.2018

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • Outlook
  • Xero
  • Cash handling
  • Cashiering
  • Excellent communication skills
  • Excellent interpersonal skills
  • Strong organisational skills
  • Strong time management skills
  • Full UK driving licence
  • Efficient telephonic etiquette
  • Bookkeeping proficiency
  • VAT understanding
  • Invoice processing
  • Data Entry
  • Account reconciliation
  • Customer service experience

Languages

English
Native
Urdu
Advanced (C1)
Punjabi
Advanced (C1)

Custom

References available upon request

Timeline

Master of Science - Accounting and Finance

Birmingham City University
09.2024 -

Customer Service Representative

NatWest/Teleperformance
07.2024 - 06.2025

Bachelor of Science - Accounting and Finance

Birmingham City University
09.2021 - 07.2024

Customer Assistant

Tesco Extra
10.2020 - 06.2025

Barista

Costa Coffee
10.2020 - 11.2021

Accounting Assistant

Watts Accountancy
09.2020 - 03.2021

Crew Member

McDonald's
02.2019 - 10.2020

Diploma in Business, Level 3 Extended - Business Level 3 Extended Diploma

Halesowen College
09.2018 - 05.2021

GCSEs in 5 subjects incl. Maths and English - Maths and English

The ACE Academy
09.2013 - 06.2018
Asaan Farooq