Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Graciela Louise Lane Yana

Bristol ,Avon

Summary

I am a dedicated healthcare professional with 12 years' experience in patient care and home healthcare, specialising in elderly care and complex needs including dementia, diabetes, and vascular conditions. I currently work on a busy surgical admissions ward and support the Same Day Emergency Care (SDEC) clinic, where I’ve developed the agility and resilience required for fast-paced clinical environments.

I bring extensive skills in infection control, catheter care, aseptic techniques, and diabetic monitoring, with a consistent track record of ensuring patient safety and comfort. I also support patients during diagnostic procedures, providing reassurance and assistance tailored to their individual needs.

I communicate compassionately and effectively with doctors and multidisciplinary teams, and my leadership qualities have helped boost team morale during challenging periods. For example, I initiated a peer support rota to improve shift handovers and reduce stress among junior staff.

I am passionate about safeguarding vulnerable adults through the creation and implementation of personalised care plans, patient advocacy, and clear health education. I am also committed to cultural sensitive care, where I always respect the patients’ values and beliefs.

With a strong commitment to ongoing professional development and adherence to safety regulations, I now look forward to bringing my skills, empathy, and enthusiasm to my next job role, contributing to its reputation for excellence in patient-centred care.

Overview

11
11
years of professional experience

Work history

Senior Healthcare Assistant

North Bristol NHS Trust
Bristol, Avon
06.2014 - Current
  • Utilised specialist equipment to assist in patient care.
  • Facilitated recreational activities enriching patient experience.
  • Provided emotional support, enhancing patient mental well-being.
  • Monitored vital signs for accurate health records to monitor signs of a deteriorating patient.
  • Assisted patients to improve mobility and independence.
  • Maintained strict confidentiality with sensitive patient information.
  • Liaised with multi-disciplinary teams for coordinated care approach.
  • Built trusting relationships through compassionate bedside manner.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Strengthened team efficiency with clear, timely communication.
  • Managed patient documentation for improved record keeping.
  • Ensured hygiene standards, reducing infection risks.
  • Upheld dignity and respect whilst delivering personal care.
  • Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
  • Worked with compassion and empathy, prioritising wellbeing and dignity for optimal patient comfort.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Monitored client health conditions and reported immediate issues to manager.
  • Optimised patient satisfaction through compassionate, considered care and communication.
  • Delivered high-quality care to clients with disabilities, achieving care plan objectives.
  • Monitored junior staff to assess care provisions and implement continued best practices.
  • Maintained secure patient environments, enforcing safe systems and practices in line with safeguarding requirements.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Minimised care continuity issues by keeping thorough, accurate records.
  • Promptly addressed and resolved performance concerns to maintain safe, effective care provisions.
  • Delivered feeding and drinking support to patients daily, recording intake on food charts to ensure patient's nutritional needs were consistently met.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Observed patient condition and behaviour closely, reporting changes or concerns promptly.
  • Safely transferred patients between wards and departments
  • Provided high-quality person-centred support and received consistently positive patient feedback.

Education

Cannulation Training - Venepuncture

North Bristol NHS Trust
Bristol
02/2025 - 02/2025

Level 3 Apprentice -

North Bristol NHS Trust
Bristol
01/2019 - 01/2021

Venepuncture - Venepuncture

North Bristol NHS Trust
Bristol
01/2019 - 01/2019

Physiological Measurements - Observations

North Bristol NHS Trust
Bristol
02/2016 - 08/2016

Care Certificate - Observations/ Clinical Skills

North Bristol NHS Trust
Bristol
01/2014 - 12/2014

A-Levels - English Lit

St Charles Catholic Sixth Form
London
07/2006 - 07/2006

A-Levels - French . Language

St Charles Catholic Sixth Form
London
04/2005 - 06/2006

A-Levels - Spanish , Language

St Charles Catholic Sixth Form
London
04/2005 - 04/2006

A-Levels - History

St Charles Catholic Sixth Form
London
02/2003 - 02/2004

GCSEs - Maths, English , Drama

Sacred Heart High School
London
01/2003 - 01/2004

GCSEs - Science , Biology . Double award

Sacred Heart High School
London
02/2003 - 02/2003

GCSEs - Spanish , Language

Sacred Heart High School
London
05/2002 - 05/2002

Skills

  • Working with multidisciplinary teams
  • Communicating with doctors
  • Catheter and stoma care
  • Handling medical emergencies
  • Home healthcare experience
  • Elderly care sensitivity
  • Dementia understanding
  • Nutrition and hydration maintenance
  • Hygienic practice
  • Diabetic monitoring
  • Patient care
  • Assisting in personal hygiene
  • Infection control measures
  • End Of Life Care
  • Venepuncture and Cannulation
  • Manual handling training
  • Room, equipment, implement sterilisation
  • Supervisory experience
  • Recording vital signs and escalating to appropriate staff
  • Basic Life Support Certification
  • Health education
  • Electrocardiogram (ECG)
  • Meal assistance
  • Inspiring leadership style
  • Compassionate communication
  • Safeguarding vulnerable adults
  • New admission assessments
  • Urinalysis
  • Outstanding organisation
  • Health and Safety regulations
  • Patient listener
  • Person-centred care plans

Affiliations

  • Running
  • Swimming
  • Reading Science Fiction books

Timeline

Senior Healthcare Assistant

North Bristol NHS Trust
06.2014 - Current

Cannulation Training - Venepuncture

North Bristol NHS Trust
02/2025 - 02/2025

Level 3 Apprentice -

North Bristol NHS Trust
01/2019 - 01/2021

Venepuncture - Venepuncture

North Bristol NHS Trust
01/2019 - 01/2019

Physiological Measurements - Observations

North Bristol NHS Trust
02/2016 - 08/2016

Care Certificate - Observations/ Clinical Skills

North Bristol NHS Trust
01/2014 - 12/2014

A-Levels - English Lit

St Charles Catholic Sixth Form
07/2006 - 07/2006

A-Levels - French . Language

St Charles Catholic Sixth Form
04/2005 - 06/2006

A-Levels - Spanish , Language

St Charles Catholic Sixth Form
04/2005 - 04/2006

A-Levels - History

St Charles Catholic Sixth Form
02/2003 - 02/2004

GCSEs - Maths, English , Drama

Sacred Heart High School
01/2003 - 01/2004

GCSEs - Science , Biology . Double award

Sacred Heart High School
02/2003 - 02/2003

GCSEs - Spanish , Language

Sacred Heart High School
05/2002 - 05/2002
Graciela Louise Lane Yana