Faith Memory Osagiede
Middlesbrough,North Yorkshire
Summary
An adaptable, compassionate, conscientious, enthusiastic and self motivated experienced senior healthcare worker and manager with experience in implementing person centred care plans which focus on services users' well-being, needs, wants and interests. Caring and empathetic with 4 years of experience providing therapeutic support, companionship and emotional support to children, young people and adults with physical disabilities, dementia, learning disabilities and mental health conditions. Competent planner, developer and implementer of complex individual care plans.
Possess the ability to manage challenging and complex situations while maintaining and demonstrating a positive attitude towards service users, their families, carers, staff and other partners.
Keen to find a challenging position within the care organisation where there will be ability to increase work experience and develop current attributes and capabilities.
Talented, experienced care provider and manager who is focused on improving patients' lives through the provision of person-centred high-quality patient support. Proficient in life, financial and social skills. Creative and empathetic healthcare worker with 4 years of experience providing person-centred support to vulnerable patients.
Enthusiastic individual who is dedicated to delivering compassion, accessible support with strong therapeutic relationship-building skills and emotional intelligence, and excellent history of achieving positive results in collaboration with multidisciplinary team.
Compassionate healthcare professional with years of experience devising and implementing successful patient support programmes. Dedicated and driven to deliver positive outcomes for diverse patient bases. Meticulous in assessment and monitoring to deliver necessary resources for individualised needs.
Overview
18
18
years of professional experience
Work history
Senior Healthcare Assistant
Tees Esk and Wear Valleys NHS Foundation Trust
Middlesbrough, North Yorkshire
10.2024 - Current
- Support vulnerable children and young people and adults with complex and challenging needs namely physical health, learning disabilities, mental health, dementia, and conditions and other complex health needs to develop their independent daily living skills in accordance with their individual care plan.
- Collaborate with the nursing team and other healthcare professionals to ensure quality and effective patient care delivery.
- Maintain up-to-date knowledge on latest care practices by attending regular meetings and training.
- Maintain accurate and timely documentation of patients' care.
- Monitor and establish individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs of patients.
- Perform manual handling to assist in patient mobility and movement in accordance with individual manual handling plan.
- Perform and assist service users with personal care activities to include bathing, dressing, toileting, cooking, and peg feeding, consistently promoting positive health and hygiene.
- Ensuring patients maintain good dietary requirements.
- Provide person-centred care while monitoring and accurately recording physical observations (vital signs), changes in patients' behaviour or actions, reporting to the nurse in charge.
- Supervise and monitor lower band Healthcare assistants' performance and interaction with service users to ensure quality care provision.
- Attend weekly meetings with the service user's medical team, social workers, management and family members to discuss changes around individual's care plans to include treatment or change in caregiving strategies.
- Continuously promote best practices in health, safety and security to safeguard service user welfare. and maintaining their dignity at all times.
- Promote and monitor individuals' progress, documenting effectively to meet health and wellbeing needs and enable appropriate and effective intervention.
- Maintained strict confidentiality with sensitive patient information.
- Improved patient comfort by providing comprehensive personal care.
- Liaised with multi-disciplinary teams for coordinated care approach.
- Complied with regulations and policies; upheld high standard of care.
- Facilitated recreational activities enriching patient experience.
- Provided emotional support, enhancing patient mental well-being.
- Upheld dignity and respect whilst delivering personal care.
- Monitored vital signs for accurate health records.
- Ensured hygiene standards, reducing infection risks.
- Strengthened team efficiency with clear, timely communication.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Support Worker
Greenstaff Medical
Bristol, Bristol
03.2024 - Current
- Support vulnerable individuals with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Use excellent communication and interpersonal skills to engage and interact with individuals in need.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Monitor and document client behaviours, activities and development, aiding appropriate care plan management.
- Promote personal wellbeing and independence, building service user confidence through social and community interaction.
- Deliver high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Completed housekeeping tasks resulting in a clean, safe home environment.
Healthcare assistant
Moonrise24hr Recruitment
Middlesbrough, North Yorkshire
08.2022 - 10.2024
- Monitored children, young people and adults' mental and physical health conditions and reported immediate clinical concerns in accordance with safeguarding procedures.
- Maintained patients' safety ensuring that they are safe from harm, neglect or abuse, reporting any poor clinical practices in accordance with safeguarding procedures.
- Delivered personal care focused on individual needs, retaining comfort and preserving patient dignity and self-esteem.
- Successfully positioned and moved patients from bed into wheelchairs, applying safe manual handling techniques.
- Maintained high standards of cleanliness following optimum hygiene standards.
- Supported individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained confidentiality and compliance standards for optimised patient care.
- Worked closely and collaborated with nurses to maintain high levels of communication.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Used outstanding communication and interpersonal skills to build positive therapeutic relationships with patients resulting in patient satisfaction.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Handled challenging behaviour from dementia-affected individuals effectively using the least restrictive practice without resorting to force or intimidation.
- Adapted to patients' needs and requests to maintain personalised care.
Senior care worker
Majestic Healthcare Ltd
Wolverhampton, West Midlands
05.2022 - 08.2022
- Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
- Promoted independence and positive wellbeing when working with vulnerable adults and children.
- Updated doctors and family members on patients' progress.
- Built positive, productive and therapeutic relationships with service users for enhanced social support.
- Assisted individuals with daily activities to facilitate independent living.
- Administered medication with rigorous planning and recordkeeping.
- Aided in bathing, dressing and continence support.
- Implemented support plans into patients' daily activities.
- Implemented stringent infection control measures whilst maintaining a homely environment.
- Supported end-of-life care compassionately providing comfort during difficult times.
- Adapted communication methods according to individual's abilities facilitating understanding and positive interactions.
- Assisted residents with personal hygiene tasks for enhanced self-esteem and dignity.
- Provided companionship to elderly patients, resulting in improved emotional wellbeing.
- Liaised effectively with families regarding the welfare of their loved ones ensuring transparency and trust in our service provision.
- Conducted regular training sessions for junior care workers which improved service delivery quality.
Regional sales manager
Classy Trendz
Johannesburg
10.2013 - 01.2022
- Managed team of 22 staff, driving performance with motivational strategies to exceed sales targets.
- Represented organisation to public at trade exhibitions and conventions, driving awareness of company products.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Grew annual revenue by 20% with targeted sales and marketing strategy.
- Developed marketing plans to support department strategies.
- Set and monitored sales targets for the region with HubSpot software, identifying needs for strategy adjustments to achieve set goals.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
- Fostered positive relationships with customers to enhance loyalty and retention, built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
- Maintained currency on industry trends and developments, strengthening product and service knowledge.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- To strengthen customer relations, provided post-sale support as needed.
- Developed competitive pricing strategies for increased market share.
- Led team training sessions to increase product knowledge and sales techniques.
- Collaborated closely with marketing department to align sales forecasts and inventory needs.
- Identified new business opportunities, driving expansion into untapped markets.
- Coordinated logistics for efficient delivery of goods to customers within region under management.
- Forged productive relationships with key clients to enhance customer loyalty.
- Instituted incentive schemes for staff motivation leading to enhanced productivity levels.
- Analysed market trends and competitor activities for strategic planning purposes.
- Implemented CRM systems, improving efficiency in client relationship management.
- Established budgets for programme activities and controlled expenditure to meet targets.
Senior Flight Attendant
Air Zimbabwe Holdings
Harare, Zimbabwe
10.2007 - 08.2013
- Managed emergency response actions following established procedures for evacuation and passenger safety.
- Supervised cabin crew members during boarding, inflight and during disembarking of passengers ensuring optimum passenger safety and comfort.
- Monitored and supervised cabin crew in performing tasks and responsibilities assigned during pre-flight briefings.
- Communicated any concerns to the flight deck crew and performed pre and post flight briefings.
- Led and supervised flight safety presentations to educate passengers.
- Supervised cabin crew members in rigorous pre-flight security checks ahead of take off.
- Supervised the serving of beverages and food from refreshment cart and provided detailed information on in-flight offerings to passengers.
- Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams upon landing.
- Promoted safety, comfort and welfare of passengers.
- Made flight announcements clearly, ensuring all information was understood by passengers.
- Managed cabin crew to maintain efficient operations.
- Demonstrated effective communication skills in coordinating with fly deck crew.
- Dealt with emergencies efficiently to safeguard passenger well-being.
- Showed aptitude in crisis management during emergency situations on board flights.
- Handled difficult passengers calmly, diffusing potential conflicts or issues.
- Led team training sessions for improved performance standards.
- Conducted thorough security checks, ensuring adherence to aviation regulations.
- Excelled in providing friendly hospitality, creating a positive atmosphere onboard flights.
- Co-ordinated smoothly with ground staff to streamline boarding processes.
Education
Master of Business Administration - Business Management (MBA)
Arden University
Coventry 10.2024 - 09.2025
NVQ Level 7 Diploma (Postgraduate) - Health and Social Care Management
London College of Professional Studies
United Kingdom 03.2024 - 08.2024
TQUK Level 5 Diploma in Children's Residential - Residential Children's Care
London College of Professional Studies
London 08.2025 -
Diploma in Caregiving - Caregiving Healthcare
Alison
United Kingdom 02.2022 - 03.2022
NVQ Level 5 Extended Diploma - Health and Social Care
London College of Professional Studies
London 01.2024 - 05.2024
GCSEs - O' Level
J.Z Moyo High School
Zimbabwe 01.1997 - 11.2000
Diploma in Dementia Care - Dementia Care Healthcare
Alison
United Kingdom 03.2022 - 03.2022
NVQ Level 3 - Health and Social Care
London College of Professional Studies
United Kingdom 09.2023 - 02.2024
Skills
- Effective decision making, communication, delegation, planning, problem solving and leadership skills
- Effectively managing and mentoring teams and supervising service delivery
- Efficiency in care plan development and monitoring
- Good time management and organisational skills
- Assertiveness, initiative, self motivated, and works well in a team or as a lone worker
- Experience working with young children and adults with mental health, learning disabilities conditions and dementia supervising lower band healthcare workers in delivering high-quality care
- Experience dealing with challenging behaviours
- PMVA\ Positive and Safe trained and up to date for managing and performing physical interventions where needed for challenging behaviour
- Documentation expertise
- Working effectively with multidisciplinary teams
- Effective understanding of Dementia Care
- Basic Life Support, First Aid and Manual Handling techniques
- Caring, compassionate and empathetic
- Energetic and have ability and enthusiasm to carry out and complete tasks effectively
- Resilience building and ability to stay calm under challenging situations
- Compassionate communication with patients, families and carers
- PEG feeding experience
- Supervisory experience through supervising lower band healthcare workers
- Knowledge of safeguarding policies and procedures
Speciality:
- Dementia care
- Basic Life Support and First Aid
- Elderly care sensitivity
- Ethics and confidentiality
- Information Governance
- Safeguarding Vulnerable Adults and Children
- Effective Documentation
- Self-Motivation techniques
- Use of medical software
- Infection control measures
- Healthcare quality standards
- Palliative care procedures
Timeline
TQUK Level 5 Diploma in Children's Residential - Residential Children's Care
London College of Professional Studies
08.2025 -
Senior Healthcare Assistant
Tees Esk and Wear Valleys NHS Foundation Trust
10.2024 - Current
Master of Business Administration - Business Management (MBA)
Arden University
10.2024 - 09.2025
Support Worker
Greenstaff Medical
03.2024 - Current
NVQ Level 7 Diploma (Postgraduate) - Health and Social Care Management
London College of Professional Studies
03.2024 - 08.2024
NVQ Level 5 Extended Diploma - Health and Social Care
London College of Professional Studies
01.2024 - 05.2024
NVQ Level 3 - Health and Social Care
London College of Professional Studies
09.2023 - 02.2024
Healthcare assistant
Moonrise24hr Recruitment
08.2022 - 10.2024
Senior care worker
Majestic Healthcare Ltd
05.2022 - 08.2022
Diploma in Dementia Care - Dementia Care Healthcare
Alison
03.2022 - 03.2022
Diploma in Caregiving - Caregiving Healthcare
Alison
02.2022 - 03.2022
Regional sales manager
Classy Trendz
10.2013 - 01.2022
Senior Flight Attendant
Air Zimbabwe Holdings
10.2007 - 08.2013
GCSEs - O' Level
J.Z Moyo High School
01.1997 - 11.2000