Summary
Overview
Work history
Education
Skills
Timeline
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Grace Odubanjo

Manchester,UK

Summary

Client-focused professional with extensive experience in customer service and team coordination within retail and hospitality sectors. Proven track record of delivering exceptional service through effective communication and conflict resolution. Skilled in managing schedules and high-volume interactions while supporting team performance in fast-paced environments. Committed to service excellence and adaptability in dynamic settings.

Overview

5
5
years of professional experience

Work history

Retail assistant

Primark
Manchester
07.2025 - 09.2025
  • Customer Interaction – Delivered excellent service by assisting customers, handling queries, and resolving complaints in fast-paced environments.
  • Stock Management – Replenished stock and maintained clean, organised displays while ensuring accuracy and efficiency.
  • Team Support & Communication – Worked collaboratively with team members and communicated effectively to meet daily targets and maintain store standards.

Volunteer Teens church co-ordinator

Winner Chapel International Manchester (WCIM)
Manchester
08.2022 - 09.2024
  • Coordinated activities and programs for teenagers within WCIM.
  • Provided pastoral care and guidance to teens, fostering spiritual growth and development.
  • Organized successful outreach events that impacted local communities positively.

Assistant admin

Winner Chapel International Manchester (WCIM)
Manchester
08.2024 - 08.2024
  • Record Keeping: Maintain accurate and up-to-date records, files, and databases, including documents, reports, and other administrative materials.
  • Communicate with colleagues, managers, and clients via email, phone, or in-person.
  • Enter data into computer systems, spreadsheets, or other software applications.

Sales assistant

Glourious Meals
Manchester
09.2021 - 08.2024
  • Supported sales team with customer inquiries, orders, and timely deliveries.
  • Expert in product offerings to enhance sales and customer satisfaction.
  • Exceeded monthly sales targets by 20%.
  • Improved customer satisfaction by 15% with new feedback system.

Weekends Childcare assistant

Dunamis care services LTD
08.2020 - 09.2023
  • Implemented enriching educational activities that promoted child development.
  • Received commendations for fostering warm and supportive environment.
  • Successfully managed challenging behaviours with patience and empathy.

Education

Loreto sixth form college

Bachelor of Science - Cybersecurity

University of Wolverhampton

Skills

  • Client-Centred Communication & Service Excellence
  • Delegation & Task Prioritisation
  • Scheduling & Appointment Coordination
  • Microsoft Office
  • Professional Verbal & Written Communication
  • Inventory & Stock Management
  • Point of sale operation

Timeline

Retail assistant

Primark
07.2025 - 09.2025

Assistant admin

Winner Chapel International Manchester (WCIM)
08.2024 - 08.2024

Volunteer Teens church co-ordinator

Winner Chapel International Manchester (WCIM)
08.2022 - 09.2024

Sales assistant

Glourious Meals
09.2021 - 08.2024

Weekends Childcare assistant

Dunamis care services LTD
08.2020 - 09.2023

Loreto sixth form college

Bachelor of Science - Cybersecurity

University of Wolverhampton

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Grace Odubanjo