Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Grace Guynan

Romford,essex

Summary

Dedicated Retail Associate with expertise in delivering exceptional customer service that fosters positive in-store experiences. Cultivated customer loyalty through effective handling of transactions and inquiries, while maintaining organised displays and ensuring stock availability. Enhanced team efficiency by managing multiple tasks and adapting to shifting priorities, building trust with customers through patience and a commitment to helpful service.

Overview

1
1
Certification
1
1
year of professional experience

Work History

Retail Sales Assistant

River Island
Lakeside,Grays, Thurrock, Essex
07.2024 - 03.2025
  • Processed sales transactions accurately, handling cash and card payments efficiently.
  • Handled customer returns, refunds and exchanges at the customer service desk.
  • Addressed customer enquiries, providing prompt and helpful responses about products and services.
  • Assisted customers in selecting products, offering detailed advice to meet their needs.
  • Managed stock levels on the shop floor, replenishing items to maintain availability.
  • Restocked shelves and organised displays to ensure product availability and maintain a professional appearance.
  • Maintained tidy shelves through visual merchandising to enhance the customer shopping experience.
  • Maintained a tidy and safe shopping environment, following health and safety guidelines.

Education

A-Levels - Construction Trading

Barking and Dagenham College
Romford
01-2026

A-Levels - Health and Social

Ardleigh Green New City College
Hornchurch, HAV
01-2025

GCSEs - GCSE

The Frances Bardsley Academy For Girls
Havering
01-2024

Skills

  • Cash handling
  • Returns processing
  • Stock replenishment
  • Stock control
  • Health and safety
  • Customer service
  • Face-to-face selling
  • Exceptional service
  • Multitasking efficiency
  • Effective communication
  • Empathy skills
  • Positive attitude

Certification

  • Level 1 Construction Certificate- City and Guilds

Timeline

Retail Sales Assistant

River Island
07.2024 - 03.2025

A-Levels - Construction Trading

Barking and Dagenham College

A-Levels - Health and Social

Ardleigh Green New City College

GCSEs - GCSE

The Frances Bardsley Academy For Girls
Grace Guynan