Grace Carlson
Summary
I am keen to work as part of a team. Always ready to learn. Experienced in all areas of Front of House. Providing quality customer service and a great dinning experience for customers.
Overview
2
2
years of professional experience
Work history
Various Roles
Siamo Recrutment
Northampton, Northants
2024.12 - 2025.12
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Displayed energy and enthusiasm in fast-paced environment.
- Oversaw daily operations to achieve high productivity levels.
Front of house team member
Castle Ashby Tea Rooms
Castle Ashby, Northants
2025.02 - 2025.11
- Maintained high standards of customer service during peak times.
- Established rapport with regular diners, fostering a loyal client base.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Recommended menu items to guests, enhancing their dining experience.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Silver service waitress
Bourton Hall
Rugby, Northants
2023.07 - 2024.10
- Liaised effectively between kitchen staff and diners for seamless service.
- Provided dietary advice when needed, leading to enhanced customer trust.
- Maintained a professional demeanour whilst serving high-profile clients.
- Assisted with event set-up to ensure smooth operations.
- Managed large party catering events, ensuring all guests were satisfied.
- Mastered the art of table setting for fine dining experiences.
- Upheld cleanliness and hygiene standards, ensuring a safe environment.
- Enhanced customer satisfaction by providing excellent silver service.
- Assisted in washing of silver items, crockery and glass.
Education
GCSEs - English
Wollaston Comprehensive
WollastonGCSEs - Science
Wollaston Comprehensive
WollastonBTEC Level 1 pass - Public Services
Wollaston Comprehensive
WollastonGCSEs - Art and Design
Wollaston Comprehensive
Wollaston2023-06
BTEC Level 1 pass - Hospitality and Catering
Wollaston Comprehensive
Wollaston2023-06
BTEC Level 1 pass - Health and Social Care
Wollaston Comprehensive
Wollaston2023-06
Skills
- Communication skills
- Calm under pressure
- Resourcefulness
- Trustworthy
- Willing to learn
- Work well in a team
Timeline
Front of house team member
Castle Ashby Tea Rooms
2025.02 - 2025.11
Various Roles
Siamo Recrutment
2024.12 - 2025.12
Silver service waitress
Bourton Hall
2023.07 - 2024.10
GCSEs - English
Wollaston Comprehensive
GCSEs - Science
Wollaston Comprehensive
BTEC Level 1 pass - Public Services
Wollaston Comprehensive
GCSEs - Art and Design
Wollaston Comprehensive
BTEC Level 1 pass - Hospitality and Catering
Wollaston Comprehensive
BTEC Level 1 pass - Health and Social Care
Wollaston Comprehensive