Lynn Ann Moyler
East Kilbride,South Lanarkshire
Summary
Accomplished professional with a strong background in leadership, team building, and quality assurance. Demonstrates exceptional communication skills and effective time management, with a proven ability to multitask and work under pressure. Adept at dispute resolution, consistently ensuring smooth operations and high standards. Committed to continuous improvement and achieving organisational goals.
Overview
10
10
years of professional experience
Work History
Various Roles
Huntswood
Hybrid, Glasgow City
12.2021 - Current
- Contractor to finance companies via hybrid working
- Offered prompt solutions to maintain customer satisfaction.
- Coached and trained team members to increase productivity and growth.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Offered detailed advice on product and service benefits.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Adhered strictly to policies and procedures for continued company compliance.
- Provided administrative support during high-pressure periods, aiding overall productivity.
- Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Customer Experience Manager
William Hill
Strathaven
09.2015 - 12.2021
- In charge of 3-6 members of staff my role was to ensure the day to day running of the shop and that it is maintained to a high standard
- Key duties include - Ensure all customers have the best experience when they are in the shop
- Promptly resolve all issues affecting the customer experience
- Support the development of fellow colleagues and new team members
- Ensure full team adhere to all Health & Safety policies and procedures
- Keep up to date with key business information to continually develop knowledge and expertise
- Be aware of local competitor activity
- Ensure the Gambling Commission Licensing Objectives are fulfilled at all times
- Identify and plan areas for personal development.
- Managed difficult situations, ensuring customer retention and loyalty.
- Boosted employee morale with motivational team building activities.
- Enhanced team performance for better customer experience through regular training sessions.
Education
Queen Margaret Academy
AyrSkills
- Leadership
- Ability to Multitask
- Communication Skills
- Effective Time Management
- Ability to Work Under Pressure
- Dispute resolution
- Team building
- Quality Assurance
Custom
Personal Information
Accomplishments
I was nominated for a Golden Award at William Hill for the dedication and hard work I dedicated to turning two failing shops around.
Timeline
Various Roles
Huntswood
12.2021 - Current
Customer Experience Manager
William Hill
09.2015 - 12.2021
Queen Margaret Academy
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