Gopika Manikandan
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Front House Team Member
Airport Retail Enterprises
02.2024 - Current
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
Teaching Faculty
Neo Rays Academy
01.2022 - 09.2022
- Designed and delivered engaging lessons in economics to undergraduate students
- Conducted assessments, graded assignments, and provided constructive feedback to students
- Facilitated discussions and encouraged active participation to enhance the learning experience
- Participated in curriculum development and stayed updated on the latest trends in the field of economics.
Education
Master of Science in International Business -
University of Hertfordshire
Hatfield, GB10.2023
Master of Arts in Applied Economics - undefined
Pondicherry University
Pondicherry, IND06.2021
Skills
- Complaint resolution
- Scheduling
- Customer Service
- Food presentation
- Language skills
Websites
Languages
English
Proficient
C2
Hindi
Advanced
C1
Timeline
Front House Team Member
Airport Retail Enterprises
02.2024 - Current
Teaching Faculty
Neo Rays Academy
01.2022 - 09.2022
Master of Arts in Applied Economics - undefined
Pondicherry University
Master of Science in International Business -
University of Hertfordshire
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