Gohar Bashir
London,Essex
Summary
A dedicated and results-oriented customer service professional with extensive experience in the hospitality industry. Adept at delivering exceptional customer experiences through effective communication, problem-solving, and attention to detail. Skilled in managing high-pressure situations while maintaining a positive and welcoming atmosphere. Demonstrated ability to build rapport with guests, resolve issues promptly, and ensure satisfaction.
Overview
1
1
year of professional experience
2021
2021
years of post-secondary education
Work history
Civil Enforcement Officer
Kingdom
London, Newham
2025.05 - Current
- Issued penalty charge notices, resulting in better adherence to parking rules.
- Utilised handheld computer devices to process penalties efficiently, enhancing productivity levels.
- Assisted members of the public, fostering a positive image of local enforcement services.
- Attended court hearings as required, providing accurate testimony relating to issued penalties.
- Improved community safety by conducting regular patrols and enforcing parking regulations.
- Identified illegal parking activities for swift action and rectification.
Assistant Manager
ALCHEMY XTC
London, Central London
2024.06 - 2025.01
- Coordinated with management on operational issues providing solutions for better efficiency.
- Implemented promotional strategies for increased footfall during holiday seasons.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Created a positive work environment, resulting in higher employee morale.
- Conducted team meetings on a regular basis, promoting open communication within the team.
Security door supervisor
AKS FACILITIES LTD
London, Greater london
2024.03 - 2024.05
- Provided excellent customer service, resolved disputes calmly and professionally.
- Maintained site security by conducting regular patrols.
Education
Master in commerce - Economic
GC university faslabad
Pakistan 09/2018 - 2020.09
Skills
- Team leadership
- Time management
- Work under pressure
- Microsoft Office
- Finance management
Timeline
Civil Enforcement Officer
Kingdom
2025.05 - Current
Assistant Manager
ALCHEMY XTC
2024.06 - 2025.01
Security door supervisor
AKS FACILITIES LTD
2024.03 - 2024.05
Master in commerce - Economic
GC university faslabad
09/2018 - 2020.09