Summary
Overview
Work history
Education
Skills
Timeline
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Gohar Bashir

London,Essex

Summary

A dedicated and results-oriented customer service professional with extensive experience in the hospitality industry. Adept at delivering exceptional customer experiences through effective communication, problem-solving, and attention to detail. Skilled in managing high-pressure situations while maintaining a positive and welcoming atmosphere. Demonstrated ability to build rapport with guests, resolve issues promptly, and ensure satisfaction.

Overview

1
1
year of professional experience
2021
2021
years of post-secondary education

Work history

Civil Enforcement Officer

Kingdom
London, Newham
05.2025 - Current
  • Issued penalty charge notices, resulting in better adherence to parking rules.
  • Utilised handheld computer devices to process penalties efficiently, enhancing productivity levels.
  • Assisted members of the public, fostering a positive image of local enforcement services.
  • Attended court hearings as required, providing accurate testimony relating to issued penalties.
  • Improved community safety by conducting regular patrols and enforcing parking regulations.
  • Identified illegal parking activities for swift action and rectification.

Assistant Manager

ALCHEMY XTC
London, Central London
06.2024 - 01.2025
  • Coordinated with management on operational issues providing solutions for better efficiency.
  • Implemented promotional strategies for increased footfall during holiday seasons.
  • Provided excellent customer service leading to repeat business and customer loyalty.
  • Created a positive work environment, resulting in higher employee morale.
  • Conducted team meetings on a regular basis, promoting open communication within the team.

Security door supervisor

AKS FACILITIES LTD
London, Greater london
03.2024 - 05.2024
  • Provided excellent customer service, resolved disputes calmly and professionally.
  • Maintained site security by conducting regular patrols.

Education

Master in commerce - Economic

GC university faslabad
Pakistan
09/2018 - 09.2020

Skills

  • Team leadership
  • Time management
  • Work under pressure
  • Microsoft Office
  • Finance management

Timeline

Civil Enforcement Officer

Kingdom
05.2025 - Current

Assistant Manager

ALCHEMY XTC
06.2024 - 01.2025

Security door supervisor

AKS FACILITIES LTD
03.2024 - 05.2024

Master in commerce - Economic

GC university faslabad
09/2018 - 09.2020

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