- One of my hobbies is gardening, I find it to be relaxing Also knowing I am creating something helping to develop, grow and mature
- I very much enjoy cooking, I love nothing more than inviting my friends & family to show my skills
Phillip Unsworth
Birmingham,West Midlands
Summary
Civil Enforcement Officer committed to traffic regulation and public safety. Ensured compliance with parking laws through proactive monitoring and effective conflict resolution, while also educating the public to foster community understanding and adherence. Built strong community relations through exceptional customer service and efficient inquiry resolution, demonstrating adaptability and teamwork in diverse roles.
Overview
12
12
years of professional experience
Work History
Civil Enforcement Officer
York City Council
York, West Yorkshire
11.2024 - 07.2026
- Issuing fines to vehicles where the vehicle was not parked correctly in accordance with the Traffic Act 1988 as amended 2004.
- Patrolled streets of City of York and metropolitan district on foot and by vehicle, ensuring compliance with parking regulations and proper display of tickets/permits.
- Informed drivers of violations and explained appeals process, maintaining professionalism throughout interactions.
- Handled public parking inquiries via dedicated hotline, providing timely and accurate responses.
- attending schools in the morning or afternoon to ensure no vehicles were parking on the yellow zig-zag lines.
Production Chef
Propak foods
Malton, North Yorkshire
02.2022 - 05.2024
- Produced ready meals in food factory plant, ensuring consistency and quality.
- Achieved the right consistency for products and cooked them at the correct stages according to the guidelines.
- Prepared meals according to strict time schedules, coordinating with other departments for timely packaging.
- Collected wet, frozen, and dry goods for meal preparation, facilitating efficient cooking processes.
- Received recipes and guidelines to cook the recipes.
- Maintained high hygiene standards in food preparation area. in accordance with food safety hygiene standards.
Bus Driver
Coastliner
Malton, North Yorkshire
10.2022 - 03.2024
- Maintained professionalism in all situations, driving safely in compliance with Road Traffic Act 1986, Highway Code, and regulations set by VOSA and the Traffic Commissioner’s office.
- Followed traffic laws to protect vehicle and passengers.
- Uphold clean driving licence and complied to road rules to provide safe and enjoyable journey.
- Upheld clean driving licence and complied to road rules to provide safe and enjoyable journey.
- Carried out thorough quality inspections of vehicles before starting shifts, verifying excellent and safe condition.
- Assisted passengers with limited mobility to safely enter and exit vehicle.
- Adapted work schedule to include night shifts, ensuring coverage during peak hours. and on weekends demonstrating flexibility with scheduling needs.
- Processed cash payments from passengers with accuracy and accountability, regularly cashing up at the end of each shift.
Bus Driver
Arriva Yorkshire
Heckmondwike, West Yorkshire
04.2014 - 10.2022
- Operated various types of buses on scheduled routes, adhering to strict timetables for reliable transport service.
- Conducted pre-and post-journey safety checks to maintain vehicle roadworthiness and passenger safety.
- Upheld clean driving licence and complied to road rules to provide safe and enjoyable journey.
- Maintained timely adherence to schedules and safety protocols.
- Adhered to timetables and routes to maintain timely arrivals and departures.
- Examined bus route details to ensure familiarity with stops and schedules. and shift schedules regularly to observe any changes.
- Used local road knowledge to navigate unforeseen traffic, construction, or other obstacles.
- Followed traffic laws to protect vehicle and passengers.
- Assisted passengers with limited mobility to safely enter and exit vehicle.
- Maintained a clean and orderly bus interior to uphold company standards and enhance passenger experience.
- Checked bus for cleanliness and lost property between routes to keep rides comfortable and hygienic for customers.
- Handled antisocial behaviour calmly and professionally, prioritising passenger safety.
- Responded to passenger queries with accurate information to enhance their travel experience. with professionalism, providing timely information on schedules and services.
- Provided information to passengers, including route, schedule and fare information.
- Carried out thorough quality inspections of vehicles before starting shifts, verifying excellent and safe condition.
- Obeyed rules and regulations of Driver and Vehicle Standards Agency in addition to local laws and stipulations.
- Maintained relevant knowledge on travel, ticket types, fares or promotions by reading notices and updated fare books.
- Worked at night and on weekends demonstrating flexibility with scheduling needs.
- Uphold professional standards in uniform and personal presentation, representing the company positively in public.
- Manoeuvred vehicles on narrow, busy streets and roads, maintaining passenger and pedestrian safety.
Education
GCSEs - Maths, English, English literature, Art & Design
Stainbeck high school
Leeds, LDS01-1987
Skills
- Traffic enforcement
- Conflict resolution
- Public safety
- Route optimisation
- Vehicle inspection
- Emergency response
- Customer relationship management
- Safety compliance
- Policy enforcement
- Incident reporting
- Customer service
- Time management
- Professional communication
- Team collaboration
- Front-line customer service
- Time management
- Decision making
- Team player
- Effective communication
- Verbal communication
Interests
Additional Information
- I was a Special Constable from the year 2004 -2008 serving in West Yorkshire at Alpha Alpha Division (Pudsey - Weetwood). this is where when I was on duty, I carried the same role as a regular Police officer.
- Whether that was patrolling certain areas.
- Making door to door enquiries.
- Arresting suspects.
- Interviewing under Home Office conditions and within the practice of PACE.
- Attending crime scenes.
- Protecting crime scenes.
- Giving advice to members of the public
- Showing a Police presence & ensuring the Public.
- Traffic Management.
- Stop & search suspects.
Timeline
Civil Enforcement Officer
York City Council
11.2024 - 07.2026
Bus Driver
Coastliner
10.2022 - 03.2024
Production Chef
Propak foods
02.2022 - 05.2024
Bus Driver
Arriva Yorkshire
04.2014 - 10.2022
GCSEs - Maths, English, English literature, Art & Design
Stainbeck high school