Hi, I’m
Gnaneswar Nagineni srinivasulu
EDINBURGH,Midlothian
Summary
Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude.
Overview
5
years of professional experience
7
years of post-secondary education
Work History
SecuriGroupEDINBURGH, Midlothian
Security Officer
10.2022 - Current
Job overview
- Authorized entrance papers, granting building access, and recording arrival times to maintain security.
- Secured doors and gates across office buildings and grounds, maintaining optimal security standards.
- Patrolled facilities to prevent crime and unruly behaviour.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences.
DIMA SECURITYEDINBURGH, Midlothian
Security Officer
02.2021 - 10.2022
Job overview
- Updated team and coordinated responsibilities using two-way radio system.
- Watched CCTV footage to proactively identify suspicious or dangerous behaviour.
- Diplomatically resolved patron conflicts to mitigate security risks.
- Facilitated effective complaint management with thorough incident reports.
XIAOMI TECHNOLOGY PVT.LTDCHENNAI, INDIA
Sales Executive
11.2018 - 09.2020
Job overview
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
- Established and maintained positive, profitable client relationships through superb communication.
- Built long-term relationships with customers and generated referrals from existing clients.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Used cold-calling, email outreach and LinkedIn to source and develop opportunities.
Education
Heriot-Watt UniversityEdinburgh, United Kingdom
Master of Science from INTERNATIONAL BUSINESS MANAGEMENT
10.2020 - 12.2022
ST.PETER'S UNIVERSITYCHENNAI, INDIA
BACHELOR OF ENGINEERNING from AUTOMOBILE
06.2013 - 03.2018
Skills
- Sales enquiry handling
- Telesales techniques
- Team management
- Microsoft Office
- Problem solver
- Customer sales support
- Inventory control
- Store maintenance
- Outstanding customer service
- Relationship-building
- Strong customer service orientation
Timeline
Security Officer
SecuriGroup
10.2022 - Current
Security Officer
DIMA SECURITY
02.2021 - 10.2022
Heriot-Watt University
Master of Science from INTERNATIONAL BUSINESS MANAGEMENT
10.2020 - 12.2022
Sales Executive
XIAOMI TECHNOLOGY PVT.LTD
11.2018 - 09.2020
ST.PETER'S UNIVERSITY
BACHELOR OF ENGINEERNING from AUTOMOBILE
06.2013 - 03.2018
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