Mo’men Abu eisheh

• Organised physical files and digitised records to support ease of access and GDPR compliance.
• Liaised with customers to resolve enquiries, appointment requests and billing questions.
• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
• Interacted with customers professionally by phone, email and in-person to deliver accurate service information
• Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs
• Prepared invoices, monitored accounts receivables and tracked budget to support bookkeeping tasks
• Management of production operations
• Organizing and scheduling tasks in a way that contributes to the interest of the company
• Coached team members to reach and exceed weekly and monthly sales goals.
• Organised and coordinated sales team schedules, helping staff meet company and client expectations.
• Analysed sales data to define weekly quotas for multiple departments, assessing potential areas of growth.
• Checked shop merchandise regularly to verify proper display, oversee replenishment activities and enforce planogram requirements.
• Analysed sales and customer data with TWIGS ERP generating comprehensive sales reports to promote sound business decision-making.
• Carried out sales visits to current and prospective customers.
• Monitored sales team performance, providing effective training to help reach revenue and profit targets.

• Improved business strategies, monitoring competitor activity to benchmark trends
• Aligned business activities strategically to achieve growth targets
• Compared sales performance with intended goals on short and long term basis
• Forecasted stock needs to reduce excess spending while maintaining effective product mix to meet customer demand
• Communicated with clients to meet fiduciary obligations, strengthen relationships and define client objectives
• Monitored operations to assess and highlight results
• preparing of crepe and waffle in all its shapes and flavors
• Full access to managing your administrative technical and operational system at work

• Oversaw all aspects of branch management, including sales revenue and policy enforcement
• Uncovered and resolved strategic and tactical issues impacting sales management and business operations
• Boosted branch sales by developing and deepening customer loyalty through
• Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures
• Performed monthly and quarterly employee performance appraisals
• Developed prospects for new loans with cold calls weekly
• Manage the beginning and end of the specified shifts
• Submission of reports on employee salaries, production and required materials
• Identified and introduced new and innovative processes to increase productivity.
• Optimised sales methods to best engage, acquire and retain customers.
• Analysed sales reports to identify trends and update strategies.
• Supported front-line sales teams with well-coordinated administrative operations.
• Oversaw planning and execution of targeted sales and marketing strategies.

• Continually updated customer databases, ensuring compliance with GDPR regulations.
• Established follow-up call systems to effectively resolve complaints and maintain customer loyalty
• Increased client retention by building instant rapport and establishing customer trust
• Attended regular product training to enhance customer advice
• Doing feedback to the customer and the restaurant
• Monitoring maps of the company's vehicles, and dealing with the vehicles
• ✔07.2018 Promoted to the position of Director of the Call Center Department in same company
• Customer management contro
• Financial collection from the salesman
• Sorting and scheduling the department's administrative files
• Managing crises of other departments in cooperation with the main office
• Create a database for the company that raises productivity and services
• Translated senior management directives into actionable front-line policies and implemented changes with staff.
• Excellent communication skills, both verbal and written.
• Acted as a team leader in group projects, delegating tasks and providing feedback.

• Demonstrated open communication and collaborated with various teams.
• Understood and adhered to company's health and safety policies.
• Handled various day-to-day admin responsibilities to maintain smooth business operations.

• Prepare monthly tax payment

• helping higher management with activities

• Supervising the distribution and financial collection process

• Developing product value and raising market share

• Attracting and attracting the largest number of customers