Glorija Mensaite
Liverpool
Summary
Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in hotel management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Online Shopper
Asda
02.2023 - Current
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
Security Officer
Asda
02.2023 - Current
- Monitor the store by use of CCTV cameras.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Alert other security colleagues/management of any potential threats by use of headsets.
- Wrote detailed reports of all security breaches and investigations.
Shop Assistant
Asda
02.2023 - Current
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and shelve products as required.
Customer Assistant
Sun Market
12.2022 - 02.2023
- Operated POS systems with a high level of accuracy, processing an average of 90 transactions per day leading to a 15% sales and contributing to the shop’s revenue stream.
- Multi-skilled on a variety of department’s including the shop floor, butcher’s counter, and cleaning.
- Managed inventory levels and performed weekly stock checks to maintain adequate supple, improving in-stock availability by 20%.
Restaurant Supervisor
Gino D'acampo Hotels and Leisure
08.2021 - 09.2022
- Responsible for looking after guests and attending to their needs during their visit.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Food and Beverage Supervisor
Doubletree By Hilton Hotel
06.2021 - 09.2021
- Looked after guests and attended to their needs during their visit.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Monitored food preparation, production, and plating for quality control.
- Controlled food costs and managed inventory.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Cashed up at EOD ensuring that all tills were balanced and investigated if there were any discrepancies.
Head Waitress
Bandook Indian Kitchen
11.2019 - 09.2020
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Managed food resources, memorized orders, and coordinated customer service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Took bookings and telephone enquiries.
- Checked guests' identification before serving alcoholic beverages.
FOH Team Member
Underwood Bath
04.2019 - 10.2019
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Operated multi-line telephone console system to answer and triage calls to designated recipients, offering smooth communications.
Hospitality Team Member/Supervisor
Century Casino
10.2018 - 04.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Solicited customer feedback to identify and improve on areas of weakness.
- Boosted team performance by developing customer service training materials and conducting service training.
- Served beverages and impressed guests with my cocktail making skills.
Waitress Supervisor
Antica
06.2018 - 10.2018
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Monitored food preparation, production, and plating for quality control.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Controlled food costs and managed inventory.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Pasta Maker
Pasta Station
02.2018 - 06.2018
- Adhered to company safety policies and procedures for proper food safety and sanitation.
- Selected correct ingredients and garnishes according to recipe specifications.
- Monitored food production and quality control to achieve agreed standards.
- Discarded expired food items and disposed of waste for hygienic food preparation environments.
- Assembled and packaged food items securely to meet company standards.
Part-time Waitress
Ponte Vecchio
02.2018 - 06.2018
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
London Canary Wharf
07.2017 - 01.2018
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered customers' questions, recommended items, and recorded order information.
Head Expediter /Stock Manager
Dishoom
05.2015 - 06.2017
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Inventoried stock on monthly, quarterly and annual basis.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new expeditors and food runners according to company policies and standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Charity Distributor
Macmillan Cancer Support
08.2014 - 05.2015
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collected and distributed donations.
- Distributed leafleted materials.
Cashier
Maxima Supermarket
05.2013 - 04.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
Sirvintu Lauryno Stuokos Guceviciaus Gimnazija
Širvintos, Lithuania07.2013
Skills
- Sales Promotion
- Order Accuracy
- Task Delegation
- Complaint Handling
- Bar Tending
- Cash Handling
- Customer Service
- Food Safety
- Upselling
- Management Experience
- Hospitality
- Waitress
Certification
Food Safety Level II
Additional Information
My native language is Lithuanian, but I'm also fluent in English and Russian.
Timeline
Online Shopper
Asda
02.2023 - Current
Security Officer
Asda
02.2023 - Current
Shop Assistant
Asda
02.2023 - Current
Customer Assistant
Sun Market
12.2022 - 02.2023
Restaurant Supervisor
Gino D'acampo Hotels and Leisure
08.2021 - 09.2022
Food and Beverage Supervisor
Doubletree By Hilton Hotel
06.2021 - 09.2021
Head Waitress
Bandook Indian Kitchen
11.2019 - 09.2020
FOH Team Member
Underwood Bath
04.2019 - 10.2019
Hospitality Team Member/Supervisor
Century Casino
10.2018 - 04.2019
Waitress Supervisor
Antica
06.2018 - 10.2018
Pasta Maker
Pasta Station
02.2018 - 06.2018
Part-time Waitress
Ponte Vecchio
02.2018 - 06.2018
Waitress
London Canary Wharf
07.2017 - 01.2018
Head Expediter /Stock Manager
Dishoom
05.2015 - 06.2017
Charity Distributor
Macmillan Cancer Support
08.2014 - 05.2015
Cashier
Maxima Supermarket
05.2013 - 04.2014
High School Diploma -
Sirvintu Lauryno Stuokos Guceviciaus Gimnazija
Food Safety Level II
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