Bukurije Krasniqi-Restelica
London,ENG
Summary
Experienced in customer service, helping shoppers requirements and keeping store tidy. Friendly and approachable, always ready to assist with smile. Quick to learn new tasks and enjoy working in busy environment. Reliable store assistant working proactively to meet fast-paced shop floor demands. Skilled in delivery processing and stock management, maintaining orderly, organized supplies. Fulfils customer needs through efficient, responsive service. Shop worker attentive to customer needs and ready for high tempo work. Delivers positive and professional service to people of different backgrounds. Accurate in money handling and payment processing. Reliable Store Assistant with focus on customer satisfaction and inventory management. Adept at providing prompt service, maintaining organized shelves, and ensuring pleasant shopping experience. Strong communication skills and knack for problem-solving to assist customers and support team operations. Bringing positive attitude and commitment to excellence in retail environments. Hardworking Shop Assistant dedicated to maintaining high service and shop floor standards. Actions instructions quickly to meet team and customer needs. Adapts well to front- and back-of-house retail roles.
Store Assistant possessing exceptional sales, organizational and customer service skills. Highly successful at working with peers, sales personnel and managers. Experience operating POS equipment, processing merchandise returns and updating pricing.
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skilful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Assistant
Asda
02.2018 - 02.2020
- Participated in training sessions to enhance product knowledge and customer service skills.
- Operated the store's intercom system to communicate messages and announcements to customers.
- Assisted customers in locating products, offering recommendations based on their preferences.
- Assisted in the training of new staff, sharing knowledge and best practices for store operations.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Participated in weekly team meetings to discuss store performance metrics, upcoming promotions, and employee schedules or responsibilities adjustments if needed.
- Improved store layout for better customer navigation by reorganizing product displays.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Streamlined merchandise returns process, making it quicker and more customer-friendly.
- Enhanced customer satisfaction by providing prompt and courteous service at all times.
Childcare Educator
Opogo
03.2021 - 04.2022
- Applied play-based strategies to provide diverse approaches to learning.
- Devised creative lesson plans, incorporating diverse teaching strategies to cater to different learning styles.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Continuously updated knowledge on best practices through professional development workshops and training sessions for consistent improvement in teaching methodologies.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Promoted positive reinforcement techniques, fostering a nurturing learning environment for all children.
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
- Maintained accurate records of attendance, meal counts, emergency contact information, ensuring compliance with state regulations.
- Provided individualized instruction and support to meet personal needs of each child.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
Education
A-Levels - Business Management
University of Bath Spa
London, ENG06.2027
NVQ Level 3 - Childcare
New City College
London, ENG07.2021
Skills
- Adoptability
- Conflict management
- Decision making
- Empathy
- Active listening
- Cash handling
- Omnichannel development
- Stock replenishment
- Product display setup
- Team collaboration
- Workplace cleanliness
- Inventory management
- Customer service
Languages
Albanian
Proficient
C2
Spanish
Intermediate
B1
Serbian
Advanced
C1
English
Advanced
C1
Certification
- Level 1 accounting
Career goals
- Improving job performance, productivity, and efficiency
- Interning at a company
- Earning promotions
- Finding a rewarding career
- Building your network
Hobbies and Interests
- Craft and Multi Sport
Eager to learn new skills, such as pottery and fashion design and i enjoy activities in my free time, such as community involvement, photography, travelling, reading and art also, doing sports in the nature.
Timeline
Childcare Educator
Opogo
03.2021 - 04.2022
Store Assistant
Asda
02.2018 - 02.2020
- Level 1 accounting
A-Levels - Business Management
University of Bath Spa
NVQ Level 3 - Childcare
New City College
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