Giuliette Stevens
Southampton,HAM
Summary
Dedicated Cabin Crew member with 12 years of customer service experience within dynamic, fast-paced airline environmens. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction.
Overview
16
16
years of professional experience
Work history
Supermarket assistant
John Lewis Partnership
Locks Heath, Hampshire
11.2021 - 08.2024
- Greeted customers and offered assistance with retrieving and locating products throughout store.
- Maintained and replenished stock according to store merchandising layout, ensuring consistent product availability.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Faced up and organised shelves in between serving customers.
- Upheld high service standards to build customer loyalty.
- Verified customer's age for restricted items by checking their ID.
- Inspected products for damages and expiry dates before processing refunds.
- Tagged products quickly and accurately with price tags and stickers.
- Prepared orders for customers with wrapped, bagged and boxed items.
Airline Cabin Crew
Virgin Atlantic
London
12.2008 - 11.2021
- My Responsibilities
- To work along side a remote team on each flight.
- Safety and security of my assigned area of responsibility
- Fire monitoring included.
- Delivery of meals, drinks and sales of duty free
- Deal with any medical issues, I am a trained first aider
- Policing of the cabin to ensure customers are not smoking, drinking too much or cabin hopping, or even acting in a suspicious way and to deal with this in a calm but firm manner
- Ensure that all services are delivered in a timely fashion, but still allowing for flexibility should the need arise
- Ensure customers welfare, especially with regard to accessibility, culture and diversity
- Help new cabin members learn the ropes and mentor them on both sectors of a trip
- Annual training on each fleet, to include safety, security, CRM, first aid, dealing with fire & smoke on board, accessibility for customers and the restraint of disruptive passenger, all with a pass mark of 88%
Education
CeMap 1, 2 & 3
FSA
GCSE -
Evington Hall convent Girls Grammar
Skills
- Strong Verbal Skills
- Gets on with people from all walks of life
- First Aider
- Good time keeper
- Hard working
- Patient
- Good sense of humour
- Can remain calm in challenging situations
- Cabin safety & security proficiency
- Picking and packing
- Customer Service
- Merchandising
- Till operating
- Customer checkout
Languages
Italian
Elementary
Timeline
Supermarket assistant
John Lewis Partnership
11.2021 - 08.2024
Airline Cabin Crew
Virgin Atlantic
12.2008 - 11.2021
CeMap 1, 2 & 3
FSA
GCSE -
Evington Hall convent Girls Grammar
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