Gillian Howarth
Darwen,Lancashire
Summary
Dedicated professional with expertise in customer service excellence, order processing, and task prioritisation. Proven ability to manage staff, ensure health and safety compliance, and set production targets. Adept at scheduling coordination and performance metrics analysis. Strong communication proficiency and team leadership skills contribute to achieving organisational goals.
Confident and driven, possessing solid foundation in team management and conflict resolution. Demonstrated ability to lead and communicate clearly, fostering collaborative work environment. Committed to driving team success and operational excellence in Sales assistant role.
Seasoned Supervisor skilled in team leadership and operational improvements. Excel at boosting team morale and productivity through clear communication and positive reinforcement. Successfully implemented process changes that streamlined workflow and enhanced customer satisfaction.
Overview
43
43
years of professional experience
Work History
Supervisor
Greggs Bakery
Darwen, Blackburn with Darwen
11.2006 - 08.2024
- Provided constructive feedback to staff for improved performance levels.
- Monitored employee attendance records for maintaining discipline within the team.
- Implemented company policies effectively, maintained high standards of service delivery.
- Managed daily operations to increase productivity.
- Improved team efficiency by implementing new scheduling practices.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Led team meetings, ensured clear communication amongst all members.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Trained new hires and set up mentoring relationships to drive team performance.
- Supervised activities of workers and enforced safety regulations.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
Sales assistant
greenhalgh bakery
Darwen, Blackburn with Darwen
05.2004 - 05.2005
- Trained new staff members, fostering a supportive working environment.
- Demonstrated products effectively leading to increased sales conversions.
- Managed till operations smoothly, reducing waiting time for customers.
- Utilised excellent communication skills to provide detailed product information.
- Delivered exceptional after-sales service, encouraging repeat business.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Improved customer service by efficiently handling queries and complaints.
sales assistant
staples
Blackburn, Blackburn with Darwen
06.1994 - 01.1995
- Demonstrated products effectively leading to increased sales conversions.
- Offered personalised shopping advice to enhance customer experiences.
- Trained new staff members, fostering a supportive working environment.
- Learnt about new products quickly, providing comprehensive guidance to customers.
Sales assistant
morrisons
Blackburn, Blackburn with Darwen
01.1986 - 03.1992
- Conducted daily inventory checks to manage stock levels accurately.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Improved customer service by efficiently handling queries and complaints.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Operated cash registers with accuracy and processed cash and card transactions.
senoir management
pic atape
Warrington
04.1981 - 06.1988
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Supported team by demonstrating respect and willingness to help.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Oversaw daily operations to achieve high productivity levels.
Education
GCSEs - English, maths, human/ social biology, french , music
Northlands high school
PrestonSkills
- Customer services excellence
- Order processing
- Task prioritisation
- Performance metrics
- Scheduling coordination
- Health and Safety regulations
- Staff management
- Health and Safety Compliance
- Production target setting
- Communication proficiency
- Team Leadership
- Communication skills
- Customer Service
- Product knowledge
Affiliations
- cake making /baking,
Timeline
Supervisor
Greggs Bakery
11.2006 - 08.2024
Sales assistant
greenhalgh bakery
05.2004 - 05.2005
sales assistant
staples
06.1994 - 01.1995
Sales assistant
morrisons
01.1986 - 03.1992
senoir management
pic atape
04.1981 - 06.1988
GCSEs - English, maths, human/ social biology, french , music
Northlands high school
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