Gillian Bell
Aberdeen,United Kingdom
Summary
Dedicated professional with a strong focus on organisational efficiency and customer service excellence. Known for being flexible and calm under pressure, consistently delivering high-quality results with attention to detail. Trustworthy and reliable, committed to enhancing operational processes while maintaining a client-centric approach.
Overview
36
36
years of professional experience
7
7
years of post-secondary education
Work history
Receptionist / Frame Stock Controller
Duncan and Todd Opticians
Aberdeen
2001.10 - 2026.03
- Assisted with administrative tasks, improving overall functionality of the office.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Maintained an organised reception area for a professional business environment.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Monitored stock levels to reorder replenishments in good time.
- Followed procedures to maintain accurate stock counts and organised storage system.
- Helped coordinate incoming deliveries, sorting and distributing stock based on immediate requirements.
- Received, unpacked and sorted high-volume deliveries.
- Conducted regular stock checks for accurate inventory records.
- Maintained Company Optical Practice Management System (OPTIX). Ensuring product catalogue was up-to-date with current frames and sunglasses pricing, assigning new staff members with relevant system access and other general features of the system.
Assistant Cashier / Office Assistant
Masson & Glennie Solicitors and Estate Agents
Fraserburgh
1990.05 - 2001.09
- Worked on bank reconciliations, ensuring all figures matched up correctly.
- Generated Client Sales invoices and paying supplier invoices.
- Assisted with incoming cash and cheque payments.
- Organised mail distribution, providing timely communication among employees and clients alike.
- Provided clerical support to multiple departments, enhancing overall business operations.
- Supported staff with administrative needs for photocopying, faxing and filing.
Education
Bachelor of Science - Open Degree
The Open University in Scotland
Milton Keynes 2016.01 - 2023.01
Skills
- Organisational efficiency
- Flexible
- Customer Service
- Attention to Detail
- Trustworthy
- Organisation and efficiency
- Calm under pressure
Timeline
Bachelor of Science - Open Degree
The Open University in Scotland
2016.01 - 2023.01
Receptionist / Frame Stock Controller
Duncan and Todd Opticians
2001.10 - 2026.03
Assistant Cashier / Office Assistant
Masson & Glennie Solicitors and Estate Agents
1990.05 - 2001.09