Ella Whitehead
Ockbrook,Derby
Summary
I am proactive hard working individual capable of working effectively either independently or as part of a team, friendly and respectful with a bright enthusiastic personality who is willing to give 100% to any new challenge. I welcome new experiences and am willing and eager to learn new skills whilst having the opportunity to improve on existing ones.
With 21 years of experience in resolving issues as they arise while simultaneously greeting visitors, managing phone switchboard and tackling requests made by fellow staff members.
Overview
28
28
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Hire Desk Controller / Office Administrator
Alegco UK Ltd formerly Mobile Mini Ltd
Ilkeston, Derbyshire
2012.05 - 2025.08
- Work well individually and as part of a team to improve the day to day running of the branch
- Streamlined office operations by implementing effective filing systems
- Corresponded successfully both internally and externally to resolve issues quickly and efficiently
- Keeping up to date records of stock held and stock distributed also re ordering stock when appropriate.
- Implemented cost reduction strategies to enhance profitability without compromising quality or service levels.
- I started in May 2012 as the office administrator and was promoted to office manager/dispatcher in November 2012 before stepping back down when I had my children
Plant & Part Sales Administrator
First Foundations Ltd
2011.01 - 2011.11
- Was able to adapt effectively to new systems and impart previously gained experience to improve these.
- Became aware of commercial aspects of being part of a sales team and finding ways to improve the product desirability.
- Gained wide experience in managing workload to maximise efficiency of routine tasks while simultaneously attending to impromptu customer requirements.
- I continued using my formally gained knowledge to successfully perform necessary accounting responsibilities.
Accounts Supervisor
Erewash Recycling Ltd
Ilkeston
2009.10 - 2010.12
- I was able to implement organised and effective systems from previous experience gained in this field to improve aspects of the business.
- Liaised with clients to maintain their customer satisfaction.
- I continued to work with Sage line accounts package and further my knowledge of the system.
- Was trusted with confidential information regarding the finances which I was responsible for.
Accounts Supervisor
LSD Skip Hire
Ilkeston
2004.06 - 2009.10
- Demonstrated high-level verbal and written communication skills with clients.
- Utilised Sage accounts package to enhance financial management.
- Applied organisational skills to optimise routing of drivers for timely deliveries and collections.
- Maintained excellent attention to detail to implement improved systems within the company.
Bar person
Queens Head
Ockbrook
2004.12 - 2005.12
- Used my social skills to keep a professional but friendly manner with customers.
- Provided comprehensive training to new members of staff.
Receptionist and Laboratory Assistant
Scarsdale Veterinary Hospital
Markeaton, Derby
1999.01 - 2001.01
- Developed a professional telephone manner with clients to organise appointments.
- Arranged samples for different types of testing and carried out appropriate testing without supervision.
Print Office Operator
Landau Forte College
Fox Street, Derby
1998.01 - 2000.01
- Organised students printing using attention to detail.
Education
Bachelor of Science - Forensic & Biomolecular Science
Liverpool John Moores University
Liverpool 2001.09 - 2004.05
Merit award - GNVQ Advanced Science
Landau Forte College
1999.09 - 2001.05
8 GCSEs grades A-C - Merit award in GNVQ Intermediate Business
Landau Forte College
1994.09 - 1999.05
Skills
- Windows 11
- Organisational efficiency
- Microsoft office suite proficiency
- Safety compliance adherence
- Job Watch (Big Change)
- Sage 50 knowledge
Personal Information
- Nationality: British
- Marital status: Married
Affiliations
- I have three young children and three dogs, I enjoy spending time outdoors, dabble in gardening, love baking and crochet.
- I am an active member of my local WI , and treasurer for my child's pre-school
Certification
Full British driving licence since 2005, no endorsements.
Competent with Microsoft Office, Sage software, Result, SAP, Insphire, BC/Dynamics
ACAS Disciplinary & Employment Law Training
References
References available upon request.
Timeline
Hire Desk Controller / Office Administrator
Alegco UK Ltd formerly Mobile Mini Ltd
2012.05 - 2025.08
Plant & Part Sales Administrator
First Foundations Ltd
2011.01 - 2011.11
Accounts Supervisor
Erewash Recycling Ltd
2009.10 - 2010.12
Bar person
Queens Head
2004.12 - 2005.12
Accounts Supervisor
LSD Skip Hire
2004.06 - 2009.10
Bachelor of Science - Forensic & Biomolecular Science
Liverpool John Moores University
2001.09 - 2004.05
Merit award - GNVQ Advanced Science
Landau Forte College
1999.09 - 2001.05
Receptionist and Laboratory Assistant
Scarsdale Veterinary Hospital
1999.01 - 2001.01
Print Office Operator
Landau Forte College
1998.01 - 2000.01
8 GCSEs grades A-C - Merit award in GNVQ Intermediate Business
Landau Forte College
1994.09 - 1999.05