Stella Adetunji
London,newham
Summary
Enthusiastic and customer-focused professional 21 year old with 4 years of experience in customer service, bringing excellent communication and organisational skills to a receptionist role. Proven ability to manage customer inquiries, resolve issues efficiently, and provide exceptional service in high-pressure environments. Eager to leverage my strong interpersonal skills, attention to detail, and ability to handle multiple tasks to contribute to a smooth and welcoming front-desk operation. Quick to learn and adapt, with a passion for supporting team goals and creating positive environments.
Overview
6
6
years of professional experience
Work History
Controller of site safety
Network Rail
London
06.2024 - Current
- Conducted risk assessments, minimised financial threats.
- Ensured compliance with all regulatory requirements through rigorous monitoring and updating of policies.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Improved team efficiency by implementing new scheduling practices.
- Monitored employee attendance records for maintaining discipline within the team.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Ensured smooth operations with regular maintenance checks.
- Coordinated with other supervisors to maintain consistency across shifts.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Led team meetings, ensured clear communication amongst all members.
- Supervised activities of workers and enforced safety regulations.
- Trained new hires and set up mentoring relationships to drive team performance.
- Improved workplace safety to reduce accidents and near-misses.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Directed work of labourers and specialist team members to produce quality results.
Postering assistant
AHL
London
01.2024 - 04.2024
- Produced creative billboard content to capture audience attention effectively.
- Mastered the technique of large-scale design, ensuring maximum visibility for clients.
- Communicated effectively with printers to ensure accurate reproduction of designs on billboards.
- Sourced high quality images for use in billboard designs adhering to copyright laws.
- Assisted in the selection of suitable locations for billboard placement based on client's target demographics.
- Achieved brand recognition by developing unique billboard designs.
Pharmacy work experience
Day Lewis Pharmacy
London, Newham
05.2023 - 05.2023
- Managed correspondence, keeping all parties up-to-date on project developments.
- Ensured timely project completion for customer satisfaction.
- Contributed towards successful product launch through dedicated market research.
- Delivered exceptional administrative support to senior executives during peak business periods.
- Handled incoming calls and emails, ensuring prompt response.
- Assisted senior staff in data analysis tasks to inform strategic decisions.
- Maintained a high level of service whilst dealing with client queries and complaints.
- Prepared comprehensive reports to facilitate informed decision-making process.
- Streamlined filing system, enhancing office efficiency.
- Fostered positive relationships with clients for enhanced business reputation.
Waitress
The narrowboat
London, Angel
10.2022 - 04.2023
- Met special dietary requests with careful preparation and presentation of dishes.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Provided top-notch service to customers, improved overall dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Advanced team efficiency by assisting in training new waitstaff members.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
Nail business
Nail technician
London , Newham
02.2020 - 06.2020
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Fostered a relaxing atmosphere through friendly interaction with clients whilst performing nail treatments.
- Removed old nail polish efficiently without damaging natural nails prior to new applications.
- Enhanced client satisfaction by providing manicure, pedicure, and nail art services tailored to individual preferences.
- Offered personalised consultations for clients desiring unique nail designs.
- Maintained high standards of cleanliness and sanitation in the salon by adhering to health and safety regulations.
- Applied acrylic nails neatly using precise hand-eye coordination skills, resulting in satisfied customers every time.
- Developed long-term relationships with clients resulting in increased repeat business by offering exceptional customer service.
- Performed routine equipment maintenance to ensure tools were safe and effective for use.
- Organised inventory effectively, ensuring an adequate stock of nail polish colours and other essential supplies at all times.
- Adhered strictly to hygiene protocols washing hands thoroughly before each procedure.
- Performed thorough assessments of client's nails determining suitable treatment based on condition.
- Kept up-to-date with latest industry trends to provide modern styling advice to clients.
- Completed administrative tasks such as handling cash transactions and maintaining client records accurately.
Barclays work experience
Barclays
London , Hackney
05.2019 - 05.2019
- Streamlined filing system, enhancing office efficiency.
- Assisted senior staff in data analysis tasks to inform strategic decisions.
- Developed proficiency in various software applications with rigorous training sessions.
- Ensured timely project completion for customer satisfaction.
- Provided valuable support for successful company events and meetings.
- Maintained a high level of service whilst dealing with client queries and complaints.
- Facilitated smooth operations within the department through organised file management and data entry tasks.
Education
Bachelors Degree - Project Management
Arden university, Tower Hill
London 12/2023 -
A-Levels - Applied science
Newham College
Stratford, Newham 09/2021 - 06/2023
GCSEs - 8 GCSEs 9-4, English, maths and Science
Sarah Bonnell School
Stratford, Newham 09/2015 - 06/2020
Skills
- Flexible communication style
- Excellent customer service
- Advanced analytical thinking
- Leadership excellence
- Organisational efficiency
- Patience and composure
- Positive outlook
- Telephone etiquette
- Keyboard typing speed
- Good judgement
- Flexible
- Calm under pressure
- Attention to Detail
- Strategic planning
- Project scheduling
- Data Entry
- Professional and smart presentation
- Clear communication
- Telephone etiquette
- Professional attitude
References
References available upon request.
Timeline
Controller of site safety
Network Rail
06.2024 - Current
Postering assistant
AHL
01.2024 - 04.2024
Pharmacy work experience
Day Lewis Pharmacy
05.2023 - 05.2023
Waitress
The narrowboat
10.2022 - 04.2023
Nail business
Nail technician
02.2020 - 06.2020
Barclays work experience
Barclays
05.2019 - 05.2019
Bachelors Degree - Project Management
Arden university, Tower Hill
12/2023 -
A-Levels - Applied science
Newham College
09/2021 - 06/2023
GCSEs - 8 GCSEs 9-4, English, maths and Science
Sarah Bonnell School
09/2015 - 06/2020
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