Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Gigi Djunga

City of London

Summary

Enthusiastic and empathetic Biosciences graduate with a strong academic foundation in biological systems and a growing interest in hearing science and patient care. Seeking to begin a career in healthcare through an apprenticeship to build practical clinical experience while contributing to improving patients' quality of life. Adept at communication, administration, and working under pressure from customer service and education roles. Motivated to bring a caring approach and a commitment to learning to a healthcare environment.

Overview

9
9
years of professional experience

Work history

Receptionist & Administrator

Ark King Solomon Academy
10.2024 - 06.2025
  • Welcomed and supported students and parents, ensuring safeguarding procedures.
  • Managed medication records and administered first aid.
  • Organised school supplies and handled incoming deliveries.
  • Demonstrated attention to detail, responsibility for health-related duties, and calm communication with children and families.

Customer Contact Operative

Richburns
09.2023 - 03.2024
  • Supported vulnerable customers via phone, addressing financial challenges with sensitivity.
  • Logged accurate information into CRM systems, showing strong record-keeping and empathy.
  • Experience supporting diverse needs and maintaining professionalism during sensitive conversations.

Customer Advisor

The AA
01.2022 - 09.2023
  • Handled accident and injury calls, coordinated emergency services.
  • Provided calm reassurance to distressed individuals.
  • Built resilience and emotional intelligence—skills valuable in healthcare settings.

Lead Sales Generator

Assured FG
07.2024 - 09.2024
  • Made over 250 outbound calls daily
  • Built rapport with customers, gaining interest, generated and transferred leads to the sales team

Sales Executive

Iceni Ltd
03.2024 - 07.2024
  • Strengthened customer relations, boosted brand awareness and product understanding
  • Secured donations to ensure customer loyalty whilst maintaining GDPR

Retail Assistant

Waitrose & Partners
10.2019 - 10.2020
  • Worked as a team to ensure stock was replenished
  • Delivered outstanding customer service
  • Handled cash and card payments, customer queries and click and collect orders

Admin Assistant

Your Voice Health & Social Care
06.2018 - 08.2019
  • Completed administrative tasks, processed monthly invoices and maintained office supplies
  • Prepared reports and presentations

Receptionist

Pimlico Academy
09.2016 - 09.2017
  • Handled all general enquiries, serving as a first point of contact
  • Managed financial tasks, including invoicing and budgeting

Education

BSc (Hons) - Biosciences

Coventry University
09/2020 - 04/2023

A Levels - Psychology, History, Economics

St Georges RC
09/2016 - 06/2018

GCSEs -

St Georges RC
09/2011 - 06/2016

Skills

  • Strong communication & interpersonal skills
  • Scientific literacy & lab experience
  • Empathy and patient-focused mindset
  • Organisation & attention to detail
  • Problem-solving under pressure
  • Administrative competence (Microsoft Office, Excel)
  • Time management & multitasking

Affiliations

  • Healthcare and wellbeing
  • Volunteering and community outreach

References

References available upon request.

Timeline

Receptionist & Administrator

Ark King Solomon Academy
10.2024 - 06.2025

Lead Sales Generator

Assured FG
07.2024 - 09.2024

Sales Executive

Iceni Ltd
03.2024 - 07.2024

Customer Contact Operative

Richburns
09.2023 - 03.2024

Customer Advisor

The AA
01.2022 - 09.2023

Retail Assistant

Waitrose & Partners
10.2019 - 10.2020

Admin Assistant

Your Voice Health & Social Care
06.2018 - 08.2019

Receptionist

Pimlico Academy
09.2016 - 09.2017

BSc (Hons) - Biosciences

Coventry University
09/2020 - 04/2023

A Levels - Psychology, History, Economics

St Georges RC
09/2016 - 06/2018

GCSEs -

St Georges RC
09/2011 - 06/2016

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Gigi Djunga