Giedre Zebrauskaite
Suffolk
Summary
An Accounts Assistant with strong experience in financial operations, including cash allocations, reconciliations, invoice processing, and purchase orders. Currently completing AAT Level 3, with proven skills in reviewing transactions, clearing suspense accounts, and ensuring payments and records are accurate and up to date. Confident using Workday, ERS, QuickBooks, and Salesforce, with a good working knowledge of Excel. Known for being detail-focused, reliable, and proactive, I am keen to develop further in a trading settlements role where accuracy and problem-solving are key.
Overview
4
4
years of professional experience
Work history
Accounts Assistant
SmartestEnergy UK
03.2024 - 08.2025
- Processing DUOS and eDUOS invoices and raising purchase orders.
- Allocating cash and clearing unallocated items to keep records accurate and up to date.
- Reconciling accounts and reviewing balances, chasing outstanding items where needed.
- Checking and resolving suspense account issues to maintain correct financial data.
- Using Workday and ERS to process and track financial transactions.
- Using Salesforce to respond to raised tickets and support internal queries.
- Completing allocations before month-end to support reporting deadlines.
- Working on assigned projects and contributing to process improvements.
Customer Service
Intuit QuickBooks - Accounting Software
10.2022 - 03.2024
- Helped customers resolve issues over the phone or email, ensuring they were fully supported and satisfied
- Used my problem-solving skills to fix product issues quickly, reducing the need for escalation
- Worked with specialized software to get things done efficiently and accurately
- Assisted customers with complex tasks like bank reconciliations, invoices, purchase orders, and VAT compliance
- Consistently met customer satisfaction targets, leading to greater loyalty and retention
Customer Service Advisor/ Administrator
SSE - Energy provider
01.2022 - 10.2022
- Provided excellent customer service, handling a high volume of inquiries daily while maintaining a positive attitude and ensuring satisfaction
- Reviewed direct debit payments to ensure accurate billing, prompt collections, and quick refund processing
- Addressed customer complaints with a solution-focused approach, resolving account issues efficiently
- Ensured compliance with GDPR by securely logging customer data and maintaining attention to detail in all tasks
Education
Diploma in Accounting Level 3 -
Association of Accounting Technicians
LondonFoundation Certificate in Accounting- Level 2 -
Association of Accounting Technicians
LondonFoundation Certificate in Bookkeeping- Level 2 - undefined
Association of Accounting Technicians
LondonEnglish and Mathematics GCSE - undefined
City of Westminster college
Skills
- Attention to Detail – Strong focus on accuracy when working with financial data and transactions
- Problem Solving – Able to identify discrepancies and find effective solutions
- Time Management – Skilled at prioritizing tasks to meet deadlines, especially during high-demand periods like month-end
- Communication – Effective in communicating with team members, internal departments, and external clients
- Customer Service – Excellent at providing clear, helpful responses to customers and resolving issues efficiently
- Collaboration – Able to work well within a team and cover colleagues' tasks when needed
- Microsoft Excel – Skilled in using Excel for data analysis, managing spreadsheets, and improving work efficiency Currently taking an intermediate-level course to further enhance my Excel skills
Timeline
Accounts Assistant
SmartestEnergy UK
03.2024 - 08.2025
Customer Service
Intuit QuickBooks - Accounting Software
10.2022 - 03.2024
Customer Service Advisor/ Administrator
SSE - Energy provider
01.2022 - 10.2022
Foundation Certificate in Bookkeeping- Level 2 - undefined
Association of Accounting Technicians
English and Mathematics GCSE - undefined
City of Westminster college
Diploma in Accounting Level 3 -
Association of Accounting Technicians
Foundation Certificate in Accounting- Level 2 -
Association of Accounting Technicians
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