Giedre Zebrauskaite
Suffolk
Summary
A dedicated and driven Accounts Assistant with hands-on experience in financial processes, including cash allocations, chasing remittances, responding to inquiries, and raising purchase orders. Currently pursuing AAT Level 3, having successfully completed AAT Level 2, I am eager to further develop my expertise in accounting. I take pride in my accuracy, attention to detail, and ability to complete financial tasks efficiently and to a high standard. Additionally, I am proficient in accounting software such as QuickBooks and Sage, allowing me to navigate financial systems with confidence.
Overview
3
3
years of professional experience
Work history
Accounts Assistant
SmartestEnergy UK
03.2024 - 04.2025
- Ensured smooth cash allocations and resolved any payment discrepancies by communicating effectively with internal teams and external stakeholders
- Currently working on clearing unallocated cash transactions and performed detailed reviews of suspense accounts, ensuring accurate and up-to-date financial records
- Utilized Workday to ensure financial data was processed accurately, supporting efficient operations across the department
- Processing DUOS invoices and raising purchase orders
- Ensured all allocations were completed before month-end, contributing to the department's smooth operations and supporting the timely completion of month-end processes
Customer Service
Intuit QuickBooks - Accounting Software
10.2022 - 03.2024
- Helped customers resolve issues over the phone or email, ensuring they were fully supported and satisfied
- Used my problem-solving skills to fix product issues quickly, reducing the need for escalation
- Worked with specialized software to get things done efficiently and accurately
- Assisted customers with complex tasks like bank reconciliations, invoices, purchase orders, and VAT compliance
- Consistently met customer satisfaction targets, leading to greater loyalty and retention
Customer Service Advisor/ Administrator
SSE - Energy provider
01.2022 - 10.2022
- Provided excellent customer service, handling a high volume of inquiries daily while maintaining a positive attitude and ensuring satisfaction
- Reviewed direct debit payments to ensure accurate billing, prompt collections, and quick refund processing
- Addressed customer complaints with a solution-focused approach, resolving account issues efficiently
- Ensured compliance with GDPR by securely logging customer data and maintaining attention to detail in all tasks
Education
Diploma in Accounting Level 3 -
Association of Accounting Technicians
Foundation Certificate in Accounting- Level 2 - undefined
Association of Accounting Technicians
Foundation Certificate in Bookkeeping- Level 2 - undefined
Association of Accounting Technicians
English and Mathematics GCSE - undefined
City of Westminster college
Skills
- Attention to Detail – Strong focus on accuracy when working with financial data and transactions
- Problem Solving – Able to identify discrepancies and find effective solutions
- Time Management – Skilled at prioritizing tasks to meet deadlines, especially during high-demand periods like month-end
- Communication – Effective in communicating with team members, internal departments, and external clients
- Customer Service – Excellent at providing clear, helpful responses to customers and resolving issues efficiently
- Collaboration – Able to work well within a team and cover colleagues' tasks when needed
- Microsoft Excel – Skilled in using Excel for data analysis, managing spreadsheets, and improving work efficiency Currently taking an intermediate-level course to further enhance my Excel skills
Timeline
Accounts Assistant
SmartestEnergy UK
03.2024 - 04.2025
Customer Service
Intuit QuickBooks - Accounting Software
10.2022 - 03.2024
Customer Service Advisor/ Administrator
SSE - Energy provider
01.2022 - 10.2022
Foundation Certificate in Accounting- Level 2 - undefined
Association of Accounting Technicians
Foundation Certificate in Bookkeeping- Level 2 - undefined
Association of Accounting Technicians
English and Mathematics GCSE - undefined
City of Westminster college
Diploma in Accounting Level 3 -
Association of Accounting Technicians
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