Gianmaria Mancini
London
Summary
Dedicated concierge with experience in Luxury hospitality, and proud member of Les Clefs d'Or of Great Britain.
Polite and dedicated employee, with a compelling enthusiasm for his job.
Good team spirit, with a great keen on providing the highest standards of customer service.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work history
Concierge- Member of Les Clef D'Or
Sofitel London St. James
London
2021.11 - Current
- Greeting guests: Welcome new and returning guests
- Acquire extensive knowledge of nearby venues and businesses to make the most suitable recommendations
- Arrange events, excursions, transportation etc. upon request from hotel residents
- Providing information: Recommend local attractions, restaurants, and events
- Suggested restaurants tailored to guest preferences.
- Maintained up-to-date knowledge of local attractions for better recommendations.
- Organised special requests from guests, ensuring attention to detail.
- Handled complaints professionally, resolving issues promptly.
- Provided personalized services to guests, improving their stay experience.
- Responded swiftly to guest inquiries, ensuring satisfaction.
- Collaborated efficiently with team members for streamlined operations.
- Provided local attraction and event information for enhanced hotel stays.
- Actioned special requests to elevate guest stays.
Junior Concierge
Sofitel London ST. James
London
2018.04 - 2021.11
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Completed customer orders with speed and accuracy.
Luggage Porter
Sofitel London St. James
London
2017.01 - 2018.02
Doorman
Sofitel London St. James
London
2015.02 - 2017.01
Housekeeping attendant
The Royal Society of Medicine
London
2013.10 - 2014.12
Street cleaner
Cue Personnel (Veolia Uk)
London
2013.07 - 2013.09
Front house receptionist
Hotel Birillo
La Spezia
2011.04 - 2013.04
Hotel waiter
UNA Hotel
Lido Di Camaiore
2010.03 - 2010.09
Education
Certificate of Higher Education - Tourism Business
Scuola Alberghiera Citta' di Lavagna
Italy 2009.10 - 2010.10
A-Levels - Tourism and Hospitality
Istituto di Istruzione Superiore Statale Arzela
Italy /2004 - /2008
Skills
- Discretion handling
- Familiarity with safety procedures
- Patience and positivity
- Fluent in multiple languages
- Knowledge of local area
- Professional appearance
- Friendly demeanor
- Adaptable to work in a team and individually
- Motivation for personal and professional growth
Timeline
Concierge- Member of Les Clef D'Or
Sofitel London St. James
2021.11 - Current
Junior Concierge
Sofitel London ST. James
2018.04 - 2021.11
Luggage Porter
Sofitel London St. James
2017.01 - 2018.02
Doorman
Sofitel London St. James
2015.02 - 2017.01
Housekeeping attendant
The Royal Society of Medicine
2013.10 - 2014.12
Street cleaner
Cue Personnel (Veolia Uk)
2013.07 - 2013.09
Front house receptionist
Hotel Birillo
2011.04 - 2013.04
Hotel waiter
UNA Hotel
2010.03 - 2010.09
Certificate of Higher Education - Tourism Business
Scuola Alberghiera Citta' di Lavagna
2009.10 - 2010.10
A-Levels - Tourism and Hospitality
Istituto di Istruzione Superiore Statale Arzela
/2004 - /2008