Summary
Overview
Work history
Education
Skills
Timeline
Generic
Gianmaria Mancini

Gianmaria Mancini

London

Summary


Dedicated concierge with experience in Luxury hospitality, and proud member of Les Clefs d'Or of Great Britain.

Polite and dedicated employee, with a compelling enthusiasm for his job.

Good team spirit, with a great keen on providing the highest standards of customer service.

Overview

15
15
years of professional experience
1
1
year of post-secondary education

Work history

Concierge- Member of Les Clef D'Or

Sofitel London St. James
London
11.2021 - Current
  • Greeting guests: Welcome new and returning guests
  • Acquire extensive knowledge of nearby venues and businesses to make the most suitable recommendations
  • Arrange events, excursions, transportation etc. upon request from hotel residents
  • Providing information: Recommend local attractions, restaurants, and events
  • Suggested restaurants tailored to guest preferences.
  • Maintained up-to-date knowledge of local attractions for better recommendations.
  • Organised special requests from guests, ensuring attention to detail.
  • Handled complaints professionally, resolving issues promptly.
  • Provided personalized services to guests, improving their stay experience.
  • Responded swiftly to guest inquiries, ensuring satisfaction.
  • Collaborated efficiently with team members for streamlined operations.
  • Provided local attraction and event information for enhanced hotel stays.
  • Actioned special requests to elevate guest stays.

Junior Concierge

Sofitel London ST. James
London
04.2018 - 11.2021
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Completed customer orders with speed and accuracy.

Luggage Porter

Sofitel London St. James
London
01.2017 - 02.2018

Doorman

Sofitel London St. James
London
02.2015 - 01.2017

Housekeeping attendant

The Royal Society of Medicine
London
10.2013 - 12.2014

Street cleaner

Cue Personnel (Veolia Uk)
London
07.2013 - 09.2013

Front house receptionist

Hotel Birillo
La Spezia
04.2011 - 04.2013

Hotel waiter

UNA Hotel
Lido Di Camaiore
03.2010 - 09.2010

Education

Certificate of Higher Education - Tourism Business

Scuola Alberghiera Citta' di Lavagna
Italy
10.2009 - 10.2010

A-Levels - Tourism and Hospitality

Istituto di Istruzione Superiore Statale Arzela
Italy
/2004 - /2008

Skills

  • Discretion handling
  • Familiarity with safety procedures
  • Patience and positivity
  • Fluent in multiple languages
  • Knowledge of local area
  • Professional appearance
  • Friendly demeanor
  • Adaptable to work in a team and individually
  • Motivation for personal and professional growth

Timeline

Concierge- Member of Les Clef D'Or

Sofitel London St. James
11.2021 - Current

Junior Concierge

Sofitel London ST. James
04.2018 - 11.2021

Luggage Porter

Sofitel London St. James
01.2017 - 02.2018

Doorman

Sofitel London St. James
02.2015 - 01.2017

Housekeeping attendant

The Royal Society of Medicine
10.2013 - 12.2014

Street cleaner

Cue Personnel (Veolia Uk)
07.2013 - 09.2013

Front house receptionist

Hotel Birillo
04.2011 - 04.2013

Hotel waiter

UNA Hotel
03.2010 - 09.2010

Certificate of Higher Education - Tourism Business

Scuola Alberghiera Citta' di Lavagna
10.2009 - 10.2010

A-Levels - Tourism and Hospitality

Istituto di Istruzione Superiore Statale Arzela
/2004 - /2008

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Gianmaria Mancini