Concierge / Front Desk Assistant
Alshrafe- Lebanon Tower
Beirut , Syria
- Managed reservation system accurately, reducing booking conflicts.
- Handled complaints professionally, resolving issues promptly.
- Organised special requests from guests, ensuring attention to detail.
- Maintained professional demeanour whilst dealing with difficult situations.
- Welcomed guests and provided information in both Arabic and English.
Assisted with check-ins, reservations, and guest requests.
Recommended local restaurants, attractions, and transportation options.
Handled guest issues with professionalism and discretion.
