Madiha Aslam
Manchester,Lancashire
Summary
Committed and skilled professional with extensive expertise in communication, critical thinking, and organising. Demonstrates exceptional leadership and time management abilities, ensuring quality improvement and problem-solving in all tasks. Proficient in maintaining data/records confidentiality, teaching health and safety policies, and handling financial transactions with precision. Ability to execute special requests efficiently while providing culturally aware negotiation and interpersonal effectiveness. Fluent in multiple languages with a strong background in event planning, customer service, and hospitality management systems. Known for a resilient attitude, calm under pressure, and a service-oriented mindset. Career goal: to leverage skills in a dynamic environment that values initiative taking and resourcefulness.
Overview
8
8
years of professional experience
Work history
Concierge
Vita
Manchester
10.2023 - 05.2024
- Assisted guests with information about local attractions and services.
- Coordinated reservations for dining, transportation, and entertainment options.
- Provided exceptional customer service to enhance guest satisfaction and experience.
- Communicated effectively with team members to address guest inquiries and requests.
- First person of contact for answering questions, delivering solutions to issues, challenges, any potential incident, or emergency that may arise.
- Manage room turn arounds, check-in, and check-out.
- Ensuring facilities are being looked after by residents and guests.
- Manage and store parcels correctly.
- Maintaining waste management adhering to health and safety.
Party Host/Receptionist
Kick Air
Manchester
11.2022 - 04.2023
- Coordinated various party activities to ensure smooth execution of events.
- Assisted guests with inquiries and provided excellent customer service throughout events.
- Managed booking schedules and confirmed reservations to maximise venue utilisation.
- Set up and dismantled event spaces, ensuring cleanliness and organisation at all times.
- Greeting and serving customers at reception
- Telephone communications and retrieving payments.
- Exerting health and safety regulations
- Maintaining cleanliness in the play areas and party rooms.
Finance administrator
Tectah
Manchester
09.2022 - 01.2023
- Managed financial records and documentation ensuring compliance with organisational policies.
- Developed and implemented financial processes to enhance operational efficiency and accuracy.
- Liaised with internal departments to resolve financial discrepancies and improve communication.
- Handled invoicing procedures for improved cash flow management.
- Secured new clients and supported business development.
- Prepared client quotes and invoicing to create stable cash flow.
Administrator Agent
BLS – International
Manchester
11.2021 - 03.2022
- Managed day-to-day administrative tasks ensuring smooth office operations.
- Assisted in coordinating schedules and meetings to optimise workflow efficiency.
- Implemented filing systems and maintained documentation for easy retrieval.
- Collaborated with team members to improve communication and information sharing.
- Prepare memos, invoices, and reports.
- Edit documents.
- Maintain databases and filing systems.
- Answer telephones and take messages or transfer calls.
- Schedule appointments and update event calendars.
- Arrange staff meetings.
- Handle incoming and outgoing mail and faxes.
Customer representative
NHS
Manchester
05.2019 - 11.2021
- Provided assistance to patients in navigating healthcare services and resources.
- Resolved patient inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of patient interactions and service requests for future reference.
- Coordinated with healthcare professionals to ensure timely follow-up and continuity of care.
- Helping patients with complaints and questions.
- Provide patients with information regarding available services.
- Responding to phone call and email requests and maintain the confidentiality of patient records.
Self employed
beauty therapist
Manchester
04.2016 - 12.2017
- Administering various treatments such as: waxing, electrolysis hair removal, and nail technician.
- Recommending suitable beauty products, explaining treatments and their benefits, and providing post-treatment care advice.
- Sterilising equipment and maintaining a clean, safe, and welcoming environment.
- Managing client appointments, updating client records, and potentially processing payments.
- Advising clients on products and treatments to encourage purchases and support salon targets.
- Expertise in various beauty treatment techniques.
- Excellent communication, customer service, and the ability to build rapport with clients.
- In-depth understanding of skin biology, cosmetic chemistry, and beauty products.
- Adherence to health and safety regulations and commitment to client satisfaction.
- Staying informed about the latest beauty trends and advancements in treatments.
Education
NVQ Level 1 - Hair and Beauty
South Trafford College
Manchester 2013 -
NVQ Level 1 - Piercing
South Trafford College
Manchester 2013 -
NVQ Level 1 - Sienna X Spray Tanning
South Trafford College
Manchester 2014 -
NVQ Level 2 - Nail Technology
South Trafford College
Manchester 2014 -
NVQ Level 2 - Nail Art
South Trafford College
Manchester 2015 -
NVQ Level 2 - Beauty
South Trafford College
Manchester 2014 -
NVQ Level 3 - Nail Technology
South Trafford College
Manchester 2015 -
GCSEs - English Language / Literature
Whalley Range High School
Manchester 2006 - 2011
GCSEs - Mathematics
Whalley Range High School
Manchester 2006 - 2011
GCSEs - Science
Whalley Range High School
Manchester 2006 - 2011
GCSEs - Art
Whalley Range High School
Manchester 2006 - 2011
GCSEs - Religious Education
Whalley Range High School
Manchester 2006 - 2011
GCSEs - Spanish
Whalley Range High School
Manchester 2006 - 2011
Skills
- Communication
- Critical thinking
- Conflict resolution
- Leadership
- Time management
- Quality improvement
- Problem-solving
- Data/records confidentiality
- Teaching
- Health and safety policies
- Multitasking proficiency
- Financial transaction handling
- Executing special requests efficiently
- Precision in directions giving
- Cultural awareness
- Interpersonal effectiveness
- Patience and positivity
- Fluent in multiple languages
- Skilled in event planning
- Discretion handling
- Service-Oriented mindset
- Calm under pressure
- Telephone etiquette
- Resilient attitude
- Professional appearance
- Feedback receptiveness
- Verbal articulation
- Email correspondence
- Emergency response awareness
- Safety consciousness
- Hospitality management systems
- Multitasking efficiency
- Initiative taking
- Customer Service
- Resourcefulness
- Active listening
References
References available upon request.
Timeline
Concierge
Vita
10.2023 - 05.2024
Party Host/Receptionist
Kick Air
11.2022 - 04.2023
Finance administrator
Tectah
09.2022 - 01.2023
Administrator Agent
BLS – International
11.2021 - 03.2022
Customer representative
NHS
05.2019 - 11.2021
Self employed
beauty therapist
04.2016 - 12.2017
NVQ Level 1 - Hair and Beauty
South Trafford College
2013 -
NVQ Level 1 - Piercing
South Trafford College
2013 -
NVQ Level 1 - Sienna X Spray Tanning
South Trafford College
2014 -
NVQ Level 2 - Nail Technology
South Trafford College
2014 -
NVQ Level 2 - Nail Art
South Trafford College
2015 -
NVQ Level 2 - Beauty
South Trafford College
2014 -
NVQ Level 3 - Nail Technology
South Trafford College
2015 -
GCSEs - English Language / Literature
Whalley Range High School
2006 - 2011
GCSEs - Mathematics
Whalley Range High School
2006 - 2011
GCSEs - Science
Whalley Range High School
2006 - 2011
GCSEs - Art
Whalley Range High School
2006 - 2011
GCSEs - Religious Education
Whalley Range High School
2006 - 2011
GCSEs - Spanish
Whalley Range High School
2006 - 2011
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