Lacy Ondeng
Colchester,Essex
Summary
Motivated professional with varied experience across customer-facing roles. Demonstrates strong problem-solving abilities and a patient attitude in high-pressure situations. Eager to contribute to team success through effective communication and relationship management. Experienced in handling customer queries with friendly and professional approach. Thrive in fast-paced environments, ensuring customer satisfaction through clear communication and problem-solving. Excel in building rapport and resolving issues efficiently.
Overview
11
11
years of professional experience
Work History
Support Care Worker
PrimeKare
06.2021 - 05.2025
- Assisted residents with personal care tasks, including bathing, dressing, and grooming, respecting their dignity and preferences.
- Maintained confidential records of residents' care, adhering to GDPR and safeguarding policies.
- Documented daily observations and care provided, ensuring accuracy and completeness for continuity of care.
- Assisted with household tasks, including laundry and room tidying, to maintain a pleasant living environment.
- Maintained client confidentiality at all times in line with organisational guidelines.
- Provided companionship through emotional and mental support, assisting with day-to-day living.
- Maintained excellent client relationships by offering practical and emotional support throughout care.
- Communicated with clients to better understand goals and develop strategies to achieve them.
- De-escalated violent, aggressive and threatening behaviour.
- Delivered compassionate care to residents, supporting their daily living activities and enhancing their quality of life.
- Administered medication as prescribed by healthcare professionals, monitoring for adverse reactions.
- Measured care plan effectiveness by closely observing patient behaviour and physical improvements.
Transfer Co-Ordinator
CJ'S Touring
03.2018 - 01.2020
- Answered mailed, emailed, telephoned and in-person requests for service and information.
- Monitored email correspondence, prioritising urgent messages to maintain effective communication channels.
- Arrange car transfers, guaranteeing seamless pick-ups.
- Coordinate with companies regarding pick-up schedules
Property Manager
ZJ's Guest House
12.2016 - 09.2017
- Completed thorough property inspections before, during and after tenancies.
- Delivered exceptional customer service to tenants, addressing queries and concerns promptly to ensure tenant retention.
- Facilitated smooth move-in and move-out processes for tenants, including inventory checks and deposit management.
- Conducted thorough property inspections to identify necessary repairs and improvements, maintaining high standards of property condition.
Sales Agent
Go Answer
03.2014 - 08.2016
- Analysing customer needs and proposing appropriate solutions.
- Achieved company targets by implementing successful sales strategies.
- Consistently achieved or surpassed sales targets.
- Built exceptional customer satisfaction by delivering friendly service.
- Achieved and exceeded monthly sales targets through strategic planning and customer engagement.
- Responded to client enquiries promptly, providing detailed product information and addressing concerns.
Education
Certificate of Higher Education - Introduction to Project Management
University Of The West Indies
St.Lucia2015
Certificate of Higher Education - Sales and Marketing
University Of The West Indies
St.Lucia2014
Certificate of Higher Education - Remedial Mathematics
Sir Arthur Lewis Community Colledge
St.Lucia2010
Certificate of Higher Education - Introduction to financial Accounting
The National Research and Development Foundation
St.Lucia2010
GCSEs - English A
Clendon Mason Memorial Secondary School
St.Lucia2008
GCSEs - Office Administration
Clendon Mason Memorial Secondary School
St.Lucia2007
GCSEs - Principals Of Business
Clendon Mason Memorial Secondary School
St.Lucia2007
GCSEs - Social Studies
Clendon Mason Memorial Secondary School
St.Lucia2007
Skills
- Client relationship management
- Problem solving
- Active listening
- Multi-tasking
- Data entry
- Communication skills
- Call centre experience
- Empathy understanding
- Patient attitude
- Telephone skills
- Medication administration
- Safety awareness
- Health and safety procedures
- Mental health support
- Disability support
Languages
English
First Language
Interests
- Reading Self development Books
- puzzles
- travel
- Listening to music
Timeline
Support Care Worker
PrimeKare
06.2021 - 05.2025
Transfer Co-Ordinator
CJ'S Touring
03.2018 - 01.2020
Property Manager
ZJ's Guest House
12.2016 - 09.2017
Sales Agent
Go Answer
03.2014 - 08.2016
Certificate of Higher Education - Introduction to Project Management
University Of The West Indies
Certificate of Higher Education - Sales and Marketing
University Of The West Indies
Certificate of Higher Education - Remedial Mathematics
Sir Arthur Lewis Community Colledge
Certificate of Higher Education - Introduction to financial Accounting
The National Research and Development Foundation
GCSEs - English A
Clendon Mason Memorial Secondary School
GCSEs - Office Administration
Clendon Mason Memorial Secondary School
GCSEs - Principals Of Business
Clendon Mason Memorial Secondary School
GCSEs - Social Studies
Clendon Mason Memorial Secondary School