Georgie Grove
Milton Keynes,Buckinghamshire
Summary
Flexible, proactive administrator with almost ten years of experience. Skilled in organisation, the use of various IT systems, providing friendly customer service and supporting my team at all times, Keen to step out of my comfort zone and take on new challenges.
Overview
14
14
years of professional experience
Work history
Dental Epidemiology Co-ordinator
Buckinghamshire Priority Dental Service
Milton Keynes, Buckinghamshire
2016.06 - 2026.04
- My main role is being the lead admin person for the yearly National Epidemiology Survey our service participates in. Every year the survey covers a different group of the population, e.g. five year old children in schools or adults in a general dental practice. My first job is to randomly sample at least 20 settings from 4 local authorities, I then contact each setting, build a rapport and liaise with them, ask them if they wish to participate, book a day for my team to visit, randomly sample participants, collate findings on multiple excel spreadsheets and upload data onto the Access Database. This involves regularly chasing settings to respond, and sampling new settings to replace those that decline. Before the survey starts I also have to book my team onto various training days depending on their role, accommodating their working days and annual leave. I have also stepped in to cover staff shortages, and helped the Dentist record the data onsite at the settings.
- Organising our quarterly staff meetings. It was my team's job to book the meeting rooms in advance, prepare meeting documents such as agenda, action log, previous minutes and attendance sheets, collate updates from certain staff members, take hand written minutes during the meeting while assisting the chair with any issues, type up minutes electronically and then distributing them to staff. Since the Covid-19 pandemic staff meetings are now carried out virtually so the organisation process has changed, however I still create the action log, take minutes and then type up these minutes after the meeting.
- Confidential staff and patient personal filing.
- Processing invoices, raising purchase orders and ordering supplies from our finance system Oracle NHS Shared Business Services.
- Handling incoming and outgoing mail.
- Phone calls to and from internal and external customers, e.g. suppliers and patients. This involves handling different queries and problems.
- I occasionally cover the reception desk, taking phone calls, handling patient appointments via our electronic booking system R4 (very recently changed from R4 to Sensei Cloud), and making a good impression as the patient's first point of contact.
- I help staff with different tasks, e.g. chasing orders/clarifying order queries, inputting finance information onto Oracle after the clinic cash has been banked, checking stock information for all of our 9 clinics and sending off a weekly staff agency return to finance. The PA to our divisional director had left, so for quite a few months, I collated the agency staff and bank staff information for all of MK Community Health Services, until a new PA was hired.
- Support the Clinical Director, Assistant Clinical Director and Operational Managers with any tasks they request.
- Helped train staff members on certain administrative tasks.
- Booking venues, sourcing equipment etc getting quotes, online research.
- Regular use of Microsoft Office documents, especially excel and word.
- My team and I are always trying to find ways to improve office procedures. Most recently we have really been aiming for less paper in the office to save space, e.g. scanning personal files of staff who have left instead of having many cupboards filled with folders.
- Provided high level of administrative support, which included copying and distributing documents and materials.
Team Member
Greggs
Milton Keynes, Buckinghamshire
2014.09 - 2016.06
- Each day consisted of serving customers at the front of the shop on the till, which includes making hot drinks, heating up food, serving sweet and savoury foods, stocking up the food counter, cleaning around the shop, handling complaints and enquiries and cooking pastries.
- I brought excellent customer service to every customer I served, such as service with a smile and engaging in conversation with them, as the customer is always the first priority. I have been able to remember product knowledge and have assisted in the training of a fellow colleague.
- A key part was trying to encourage customers to purchase deals instead of just one item.
- I worked happily in a team with my colleagues, and I was also able to work efficiently on my own when required.
- Maintained safe food handling standards at all times.
- Interacting with the public for long periods of time has further developed my social skills. I have also had many opportunities to use my initiative when there are problems or customers with more complex needs.
- It is a very fast paced environment so efficiency and time management is key.
- Answered customer queries in a polite and friendly manner, leading to increased customer satisfaction.
- Maintained smart, tidy appearance at all times, representing the store in a professional manner.
- Worked as team member, performing cashier duties, product assistance and cleaning.
- Performed store opening duties, including unloading the food delivery for the day, ensuring the tables are set up and clean, putting signs up outside, filling up the food counter and making sure all of the equipment is working properly.
Work Experience at Equality Works
Milton Keynes Council
Milton Keynes, Buckinghamshire
2014.06 - 2014.07
- I was a part of a team of people who helped adults with mental health issues and learning disabilities find and maintain jobs.
- My work experience was 2 weeks long, and during this time I met so many different people who were supported by this service.
- Join catch up meetings with the service user and their key worker to find out about the progress they had made,
- Visited various care homes and got to know the residents
- Visited service users in their work place to monitor their work and well being, ensuring I was always available if they needed my help with anything.
- My favourite memory was working in a kitchen with a group of people who all had different learning disabilities, having them teach me what they did, and building a rapport with them.
Catalogue Distributor
Betterware Limited
Milton Keynes, Buckinghamshire
2014.04 - 2014.07
- Every Friday I would deliver around 100 catalogues to the houses in my local area, and every Sunday I had to go back to the houses and collect the catalogues. If anybody had made an order in the catalogue I would inform my coordinator, who would then get the items ready for me to deliver them.
- I brought excellent customer service to each customer and was successful in selling products.
- This job involved a lot of organisation as I had to prep my magazines with their order forms, keep track of the houses I had been to and I had to keep track of the houses which did not want my service. I also had a chance to develop my social skills as the job involved a lot of interacting with customers throughout the day.
- Approached customers in an enthusiastic, flexible manner to ensure I leave a good impression.
Customer Assistant (Christmas Temp)
Tesco
Milton Keynes, Buckinghamshire
2013.12 - 2013.12
- Everyday I was on the checkouts, interacting and dealing with customers and handling their enquiries.
- I developed good social skills as a part of my job requirement was to talk to customers and making sure they left satisfied.
- Maintained smart, tidy appearance at all times, representing the store in a professional manner.
- Provided product assistance and helped with cleaning.
Catering Assistant (School Work Experience)
The Fountain Harvester
Milton Keynes, Buckinghamshire
2012.06 - 2012.07
- Every morning I was in charge of filling the salad bar in the main restaurant and maintaining it throughout the day.
- I handled salad prep in the kitchen, e.g. chopping vegetables, making potato/pasta salad etc.
- I assisted with pot wash.
- I was only there for a short period of time because it was year 10 work experience, but I believe I contributed to the best of my ability.
- I was told I learnt the fastest out of the people they have had for work experience in the past.
- I developed good people and social skills as I was handling enquiries and complaints from the public and I enjoyed working as a team in the kitchen.
- I has to use my initiative in order to keep up with the fast paced kitchen environment.
Education
NVQ Level 2 - Customer Service
Qube Learning
Milton KeynesNVQ Level 3 - Business and Administration
Dynamic Training UK Ltd
Milton KeynesA-Levels - Health and Social Care BTEC
Oakgrove School
Milton KeynesAS Level - Sociology
Oakgrove School
Milton KeynesGCSE - Sociology
Oakgrove School
Milton KeynesGCSE - Food Technology
Oakgrove School
Milton KeynesGCSE - Mathematics
Oakgrove School
Milton KeynesGCSE - Core Science
Oakgrove School
Milton KeynesGCSE - Additional Science
Oakgrove School
Milton KeynesGCSE - English Literature
Oakgrove School
Milton KeynesGCSE - English Language
Oakgrove School
Milton KeynesGCSE - German
Oakgrove School
Milton KeynesGCSE - Italian
Oakgrove School
Milton KeynesGCSE - Sport
Oakgrove School
Milton KeynesSkills
- Good understanding of various IT systems and Microsoft Office
- Professional, positive and strong work ethic
- Always maintain good working relationships with peers
- Excellent team player who adapts well to new working environments
- Compassion and respect for welfare of everyone
- Critical thinking and problem solving
- Oral and written communications skills
- Interpersonal skills
- Invoices and Order processing
- Office administration
- Email inbox management
Timeline
Dental Epidemiology Co-ordinator
Buckinghamshire Priority Dental Service
2016.06 - 2026.04
Team Member
Greggs
2014.09 - 2016.06
Work Experience at Equality Works
Milton Keynes Council
2014.06 - 2014.07
Catalogue Distributor
Betterware Limited
2014.04 - 2014.07
Customer Assistant (Christmas Temp)
Tesco
2013.12 - 2013.12
Catering Assistant (School Work Experience)
The Fountain Harvester
2012.06 - 2012.07
NVQ Level 3 - Business and Administration
Dynamic Training UK Ltd
A-Levels - Health and Social Care BTEC
Oakgrove School
AS Level - Sociology
Oakgrove School
GCSE - Sociology
Oakgrove School
GCSE - Food Technology
Oakgrove School
GCSE - Mathematics
Oakgrove School
GCSE - Core Science
Oakgrove School
GCSE - Additional Science
Oakgrove School
GCSE - English Literature
Oakgrove School
GCSE - English Language
Oakgrove School
GCSE - German
Oakgrove School
GCSE - Italian
Oakgrove School
GCSE - Sport
Oakgrove School
NVQ Level 2 - Customer Service
Qube Learning