Summary
Overview
Work history
Education
Skills
Additional Qualifications
Timeline
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Amy Etherton

Orpington,Kent

Summary

Experienced Key Account Co-ordinator with a proven track record in managing over 600 sites for major London clients, including theatres and the Grosvenor Estate. Demonstrates extensive knowledge of intruder alarms, CCTV, access control, door entry, and fire alarms. Skilled in client communication, technical support, and project coordination. Adept at generating RAMS for health and safety compliance and producing detailed documentation for engineers. Proven ability to oversee a team of engineers, manage quotes leading to project approval, and maintain strong client relationships. Recognised for delivering excellent customer service, implementing efficient processes, and achieving high customer satisfaction levels. Career goal: To leverage expertise in security systems management to drive operational excellence and client satisfaction.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work history

Key Account Co-ordinator

ECS Systems Ltd
Sidcup, Sidcup
04.2023 - Current
  • Oversaw more than 600 sites for the company's major London clients, including 9 theatres and the Grosvenor Estate.
  • Extensive knowledge of Intruder alarms, CCTV, Access control, Door entry, Fire alarms. Working with daily with brands such as Texecom, Avigilon, Hikvision, CAME, Pyronix, Paxton
  • Communicating with manufacturers for product support and advise on replacement parts
  • Coordinated with clients and manufacturers for approval on custom equipment.
  • Assisted sales team in quote preparation and forwarded quotes to clients
  • Managed quotes for clients, leading to project approval.
  • Generated RAMS for installation compliance with health and safety standards.
  • Generated comprehensive takeover documentation for engineers.
  • Analyzed engineering drawings alongside as-fitted specifications for submission.
  • Oversaw ordering process for materials needed in extra work assignments and installs.
  • Monitored monthly accepted quotations for invoicing predictions.
  • Working closely with sub contractors arranging works such as fire shutters, automatic doors, AOV systems
  • Delivered immediate technical assistance to clients before arranging engineer calls.
  • Overseeing a team of engineers and scheduling their activities efficiently.
  • Utilized various platforms such as Insite, Texecom Cloud, Netport, Smart test, No IP and Touch for client support.
  • Tracked call-out expenditures to assess and suggest possible system improvements.
  • Issued maintenance invoices to clients for contract renewals.
  • Scheduled monthly servicing to maintain system standards.
  • Adhered to the latest NSI gold and BAFE protocols.
  • Produced detailed spreadsheets to track the progress of each client, to improve effectiveness and organisation.
  • Demonstrated consistent hard work and dedication to achieve results and improve operations.
  • Created plans and communicated deadlines to complete projects on time.
  • Exceeded goals through effective prioritisation and consistent work ethic.
  • Maximised customer engagement and satisfaction by delivering excellent customer service.
  • Implemented more efficient processes and reduced wasted resources.
  • Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
  • Working well under pressure.
  • Answering emails and phone calls for all my clients' requests.
  • Booking all works for clients, such as services, breakdowns, and extra works.
  • Assisting with recruitment.
  • Maintained strong client relationships by delivering exceptional organisation services.
  • Frequently visited customers to maintain positive and productive relationships.

Service Co-ordinator

Direct Security Alarms Ltd
Eynsford, Kent
08.2022 - 04.2023
  • Trusted with all customers' personal and security details for their properties ensuring any information was not released to any unauthorized personnel.
  • Technical support for customers in need
  • Dealing with high priority customers and businesses
  • Being responsible for getting an engineer to emergencies in the suggested time frame
  • Sending quotes that range in price and negotiating prices
  • Selling contracts to potential customers
  • Taking a high level of calls every day
  • Dealing with urgent enquiries in a timely, calm and professional manner.
  • Ordering parts
  • Scheduling service bookings and fault calls

Travelling

In Bali
05.2022 - 07.2022

Service administrator

Spy Alarms Ltd
Orpington, Kent
03.2021 - 05.2022
  • Trusted with all customers' personal and security details for their properties ensuring any information was not released to any unauthorized personnel.
  • Technical support for customers in need
  • Dealing with high priority customers and businesses
  • Being responsible for getting an engineer to emergencies in the suggested time frame
  • Sending quotes that range in price and negotiating prices
  • Selling contracts to potential customers
  • Taking a high level of calls every day
  • Dealing with urgent enquiries in a timely, calm and professional manner.
  • Ordering parts
  • Scheduling service bookings and fault calls

Receptionist

Bromley Mytime Active
Bromley, Kent
01.2019 - 03.2021
  • Dealing with the following in person and on the telephone: ticket sales for the swimming pool, gym, bowling alley and soft play area membership enquiries and sales refunds booking enquiries for the gym and bowling alley party bookings for the bowling alley and soft play
  • Children's party host for the bowling alley and soft play area
  • Responsibilities and duties
  • Dealing with any additional payments, for example if extra guests attend at the last minute
  • Dealing promptly with changes to guest numbers, sickness of children and inappropriate behaviour
  • Ensuring all forms are correctly completed
  • Keeping an accurate record of the children and supervising them throughout the party
  • Ensuring all safeguarding measures are observed
  • Ensuring all health and safety rules are followed, for example the weight of the bowling bowls used by the children and correct handling and throwing technique of the balls
  • Reporting any problems promptly to the duty manager

Education

GCSEs - Secondary School

Darrick Wood Secondary School
Orpington, Bromley
09.2014 - 06.2019

Skills

  • Bright, bubbly personality
  • Enjoys working in face-to-face roles
  • Experience dealing with different groups of people with different needs, so have shown empathy and adaptability
  • Responsible and trustworthy, with an understanding of the need for confidentiality where necessary
  • Delivering a high level of customer service, both in person and on the telephone
  • Good time management
  • Team Collaboration and Coordination
  • Computer literate with experience of Microsoft Office 365, Windows 10, Word, PowerPoint, Excel and Outlook
  • Knowledge of health and safety rules
  • Resourcefulness
  • Meticulous eye for detail
  • Self motivated
  • Account management
  • Decision-Making
  • Email management
  • Order processing
  • Telephone etiquette
  • Professionalism
  • Database management
  • Multi-Tasking in it systems
  • Social media engagement
  • Stress tolerance

Additional Qualifications

  • 2019, Data Barring Service (DBS) Check clear - Renewed March 2021/ Renewed August 2022/Renewed March 2023
  • 2019, Safeguarding Adults – Updated for The Care Act
  • 2019, Safeguarding Children Including EHA (Early Help Assessment)

Timeline

Key Account Co-ordinator

ECS Systems Ltd
04.2023 - Current

Service Co-ordinator

Direct Security Alarms Ltd
08.2022 - 04.2023

Travelling

In Bali
05.2022 - 07.2022

Service administrator

Spy Alarms Ltd
03.2021 - 05.2022

Receptionist

Bromley Mytime Active
01.2019 - 03.2021

GCSEs - Secondary School

Darrick Wood Secondary School
09.2014 - 06.2019

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Amy Etherton