Manzoor Rehmat
BRISTOL,Somerset
Summary
Friendly and approachable Customer Sales Assistant with year of experience working in retail environments. Conscientious worker committed to excellent levels of customer service. Proactive and clear communicator. Multi-talented Sales Assistant confident at handling any store department. Talented at inventory and documentation management. Proven history taking on increased responsibility with enthusiasm and expertise. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. Seeking role with increasing responsibility and room for advancement.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
NextPlan Technology LTD
BRISTOL, Somerset
2022.03 - I currently work here
- Handled complaints calmly and professionally, seeking positive resolutions for optimal customer satisfaction.
- Managed stock levels through careful monitoring, replenishing products regularly for well-stocked sales floor displays.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
- Communicated effectively to determine customer needs, provide recommendations and upsell services.
- Conducted regular performance reviews with team members, setting clear objectives and providing constructive feedback.
- Liaised with IT department to troubleshoot and resolve system issues affecting customer service operations.
Project Coordinator
High Rise Telecome
Lahore , Pakistan
2017.09 - 2019.09
- Managed smooth operations and communicated timely updates to coordinate administrative activities.
- Wrote professional business correspondence to connect with staff and handle external matters.
- Kept stakeholders and managers up to date on project processes, milestones and results through regular reporting.
- Thoroughly evaluated project briefs to determine action plan required that ensured maxim project effectiveness.
- Developed detailed project documentation, including scope of work, project schedules, and financial reports.
- Monitored staff performance and developed improvement plans.
- Coordinated multi-disciplinary project teams, facilitating communication and resource allocation for timely project completion.
- Led weekly project status meetings, presenting updates to stakeholders and adjusting project plans as needed.
- Managed stakeholder expectations through regular updates, reports, and presentations on project progress.
- Supported project initiation activities, including defining project scope, objectives, and deliverables in alignment with business goals.
- Set up business contracts, obtained signatures and processed paperwork.
Education
Master of Science - International Management
2021-01
- [Degree] Graduate
Certificate of Higher Education - Biological Science
2020-01
- Coursework in [Area of expertise]
Bachelor of Arts - Fine Arts
2018-01
- [Degree] Graduate
Intermediate - Social Science
2014-01
Matriculation - Science
2012-01
Skills
- Upselling techniques
- Retail sales
- Customer care
- Stock management
- Customer service
- Complaint management
- Business development
- Communication Skills
- Data analysis
- Sales support
- Customer Service
- Social media customer support
- E-Commerce platforms
- Client Relationship Management
Education
other,other,other,other,other
Languages
English
Upper intermediate
B2
Timeline
Customer Service Manager - NextPlan Technology LTD
2022.03 - I currently work here
Project Coordinator - High Rise Telecome
2017.09 - 2019.09
University of the West of England, Bristol - Master of Science, International Management
Alama Iqbal Open University - Certificate of Higher Education, Biological Science
University of the Punjab - Bachelor of Arts, Fine Arts
BISE - Intermediate, Social Science
BISE Lahore - Matriculation , Science