Summary
Overview
Work history
Education
Skills
References
Hobbies
Timeline
Generic

GEORGIA WARD

London

Summary

Enthusiastic self-starter with experience in sales and customer service and a proven ability in problem solving, diplomacy and negotiation. Engaging and methodical with excellent communication skills. Pursuing new sales-driven role with opportunity to apply hardworking, positive attitude and personable nature.


Overview

5
5
years of professional experience

Work history

Senior Lettings Consultant

Dexters
London
01.2023 - 05.2025
  • Practised active listening, clear and concise communication and empathy to build rapport and trust with clients and customers.
  • Managed expectations of customers to prevent customer conflict.
  • Gained new business through cold-calling new clients, referrals and leveraging existing customers.
  • Tailored sales strategies to individual customers to meet their specific needs and maximise company profits.
  • Generated upsell opportunities through finer details of contracts including management, contract term and revenue.
  • Conducted intensive property market research to stay abreast of trends and developments.
  • Overseen contract preparation and general tenancy administration.
  • Secured over £225k Year 1 and £245k in Year 2 in fees for the company.


Retail Sales Associate

Wimbledon
London
06.2022 - 07.2022
  • Delivered exceptional customer service to guests
  • Provided customers with alternatives for out-of-stock items.
  • Leveraged product knowledge to demonstrate features and benefits.
  • Maintained Stock Levels on the shop floor and assisted customers in a high-intensity environment.
  • Predicted issues on the stock floor and found solutions.

Sales Assistant and Temporary Key Holder

L.K.Bennett
Edinburgh
01.2020 - 05.2022
  • Provided customers with luxury experience and service, going above and beyond to satisfy customers
  • Replenished stock promptly to maximise sales
  • Worked with in-branch and external colleagues to fulfil customer needs.
  • Helped with visual merchandising to promote new stock and increase sales.
  • Applied crisis management skills in emergency situations to minimise damage to stock and store closure.
  • Salvaged potential client loss through diplomacy skills.

Education

A-Levels In ABB -

Bradfield College
Reading, Berkshire

Bachelor Of Arts (B.A.) - Classical Studies

The University of Edinburgh
Edinburgh, Scotland

Skills

  • Strategic Selling
  • Attentive Customer Service
  • Efficient and Proactive
  • Diplomatic and Personable
  • Excellent spoken and written communication skills
  • Acute organisational skills

References

References available upon request.

Hobbies

Drama and Public Speaking (LAMDA Grade 6)

Timeline

Senior Lettings Consultant

Dexters
01.2023 - 05.2025

Retail Sales Associate

Wimbledon
06.2022 - 07.2022

Sales Assistant and Temporary Key Holder

L.K.Bennett
01.2020 - 05.2022

A-Levels In ABB -

Bradfield College

Bachelor Of Arts (B.A.) - Classical Studies

The University of Edinburgh

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GEORGIA WARD