Diligent Shop Team Member experienced in money handling and customer service. Contributed to customer satisfaction and efficient operations through effective teamwork and prioritisation. Committed to fostering a supportive environment and enhancing human resource capabilities by addressing diverse needs and resolving conflicts.
Work history
Retail artist
Mac Cosmetics
Bracknell, Bracknell Forest
2024.02 - Current
Designed window displays to draw in potential customers with creative detail.
Delivered interactive product demos to keep shoppers engaged during browsing.
Provided expert product advice to support confident selection decisions.
Maintained comfortable, convenient shop environment for customer ease.
Shared clear product details to help customers decide with confidence.
Resolved customer complaints professionally to rebuild trust in service.
Delivered consistently exceptional service, driving repeat visits and loyalty.
Coordinated with management on sales events and promotional activities.
Updated product knowledge through regular training and product research.
Achieved average 20% monthly sales target increases using personalised selling techniques.
Sales advisor
Fenwick
Bracknell, Bracknell Forest
2023.09 - 2024.01
Increased sales through effective negotiation and persuasion techniques.
Recommended products based on customer needs, enhancing shopping experience and driving customer satisfaction.
Resolved customer complaints swiftly, maintaining company reputation.
A-Levels - Business, History, Sociology, Half qualification in Criminology
Edgbarrow Sixth form
Crowthorne, Bracknell Forest
09/2023 - 06/2026
Skills
Teamworking
Managing deadlines
Product knowledge
Display creation
Relationship management
Meeting sales goals
Responsive listening
CRM Software proficiency
Stock replenishment
Client relationship building
Work experience-primary school
I have done a weeks work experience at the primary school in my town, Crowthorne CofE, which allowed me to develop the skills to work with all ages, and to understand how to correctly and effectively use and constructive criticism given. it also allowed me to gain an understanding on how to listen to any form of complaint or misunderstanding and listen and report it to the correct higher up.
Rainbows young leader
i had volunteered as a young leader for the rainbows youth group as part of my DofE where i helped and guided young children in completing tasks and working as a team.
Working in the family business
My father founded and directs an electrical LTD, which he has run for the best part of 20 years, where I have been taught and experienced how to work on site awell as understand the financial implications of owning and supporting a business. I also often support with going through the financial statements and sending out and processing invoices giving me the basic understanding of business finances. Due to my father also taking on apprenterships I have gained an understanding of the human resources used to keep a safe work environment for young and new workers giving me valuable skills.