Mubarkah Sehgal

· Opening and closing applications during working shift. Entering final figures and closing till for the day.

· Helping to organise events with team and attending event at external locations.

· Made sure customers felt welcome and meeting their needs whether they were purchasing a lipstick to a new makeup routine.

· Completed makeovers and maximising sales with customers. Showing customers ‘Hero products' to maximise sales.

· Achieved sales and developing relations with repeat customers. Capturing data customer data for CRM.

· Managed MAC social media pages; Instagram. Uploading content from makeovers to new launches for all to access.

· Placed orders for hygiene on MAC and Office Depot and being pro-active at quiet periods during week. Maintained cleanliness and hygiene on the counter through regular cleaning and restocking.

· Efficiently retrieved stock from the stockroom and organising it in designated areas.

· Collaborated with team members to ensure timely completion of tasks and providing a regular updates to the manager.

• Consulted with clients to understand and meet individual beauty needs.

· Responsible for overseeing seven counters with a focus on driving sales and achieving both personal and counter-specific targets.

· Linking sales, offering customers the best products to maximise sales. Demoing and Educating customers on new products, how to apply and use products.

· Taking personal responsibility and ownership of performance and self-development.

· Tailoring each experience to meet consumer specific needs, leveraging the wider ELC brand, category, and services portfolio.

· Making each experience to meet consumer needs and introducing them to ELC brands.

· Educating customers on how to use products and when to introduce in their daily routine.

· Communicating with team members effectively to contribute to a strong and successful teamworking environment.

· Being open to learning about other brands and supporting team to reach goals.

• Acting as first point of contact for customer inquiries through various digital and non-digital channels including e-mail and phone.

• Processing all return/replacement requests accurately and in a timely manner proving to be efficient.

• Observing working practices and ensuring processes within the department are adhered to.

• Ability to make financial decisions. Conducting outbound calls and offering customers resolution to cases.

• Financial responsibility including processing refunds and replacement orders where necessary; lost orders, disputes, delayed.

• Working in a timely manner.

• Dealing efficiently with all customer queries whether received via phone, whatsapp or email by liaising with external carriers, clients and internal Arvato departments where necessary.

• Adhering to GDPR regulations to ensure the confidentiality of customer personal information.

• Supporting Managers and Team leaders with queries regarding customer inquires where necessary.

• Provided outstanding customer service. Greeted and received customers in a welcoming manner.

• Processed payments by totalling purchases, processing cash, gift cards and credit/debit cards.

• Dealing with customers complaints.

• Assisted with inventory, including receiving and stocking merchandise.

• Training new staff and helping floor manager to onboard individuals.

• Driving sales through engagement of customers and sharing product knowledge.

• Assisting administrator to cash up at end of the day.
• Remained knowledgeable in current stock to provide helpful, informative customer advice.