Georgette Robertson
Birmingham,West Midlands
Summary
Detail-oriented Law Graduate with a developing interest in Family and Domestic Law, gained through pro bono work supporting clients affected by domestic abuse. Skilled in legal research and communication, experienced in handling confidential information, and drafting. Eager to contribute effectively to a supportive legal team.
Overview
11
11
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work history
Full Time Education
Student
United Kingdom
2022.01 - 2025.10
Customer Care /Sales Representative
Yaabs Fashion Stores
Accra, Ghana
2020.01 - 2021.11
- Maintained thorough knowledge of merchandise, including new arrivals, and seasonal trends.
- Resolved customer inquiries, returns, and complaints promptly and professionally.
- Maintained cleanliness and organisation of the shop floor and fitting rooms.
- Collected customer feedback and reported recurring issues to management for improvement.
Customer care representative
Prudential Bank Ghana Limited
Accra, Ghana
2016.10 - 2017.11
- Responded to customer enquiries regarding banking products, services, and account details, ensuring clear and accurate communication.
- Resolved customer complaints promptly, aiming for first-contact resolution, and enhancing customer satisfaction.
- Assisted clients with account-related transactions, including deposits, withdrawals, and transfers.
- Guided customers through account opening, closures, and changes in account details.
- Identified customer needs and cross-sold relevant products, including savings accounts, loans, and credit cards.
- Delivered personalised solutions to customers, enhancing long-term loyalty, and trust in the bank.
- Actively represented the bank's brand values and maintained a professional image during all customer interactions and marketing activities.
Warehouse/ Marketing intern
FOSMUEL LTD (UNILIVER KEY DISTRIBUTOR)
TAMALE, Ghana
2015.06 - 2015.09
- Assisted in managing inventory, ensuring accurate stock levels, and coordinating the movement of goods between warehouses and customers.
- Participated in maintaining warehouse organization, including product labeling and optimizing storage for efficiency.
- Recorded and entered stock data into management systems and helped generate reports on stock movements.
- Assisted in planning and executing promotional campaigns, product launches, and trade events to boost brand awareness and sales.
Customer Service Intern
JOBSINGHANA.COM
Accra, Ghana
2014.07 - 2014.09
- Maintained accurate and up-to-date records of client and candidate information in the agency's CRM and database systems.
- Supported the team by posting job openings on recruitment platforms, job boards, and social media, ensuring accurate and timely updates.
- Coordinated and scheduled interviews between candidates and clients, ensuring all parties had necessary details.
- Identified potential candidates with online networking techniques.
Education
Masters degree - LLM in Bar Practice [Pro Bono]
The University of Law
Birmingham, United Kingdom 2024.09 - 2025.10
Bachelor's degree - LLB (Hons) LAW
The University of Buckingham
Buckingham, United Kingdom 2022.01 - 2023.12
Bachelor's degree - Procurement Management
Ghana Institute of management and Public Adm.
Accra, Ghana, Ghana 2017.09 - 2019.09
Higher National Diploma - Purchasing and supply chain
Ho Technical University
Ho, Ghana 2013.09 - 2016.08
WASSCE (GCSE equivalent) - Clothing & Textiles, Management in Living, Biology & Economics
University Practice Senior High School
Cape Coast, Ghana 2008.10 - 2012.09
Skills
- Legal research and drafting
- Attention to detail
- Written and verbal communication
- Time management and organisation
- Analytical thinking and problem-solving
- Microsoft Office and legal research databases
- Client-focused interpersonal skills
- Multi-tasking
- Advocacy
- Confidentiality and professional ethics
Extra-curricular activities
Extracurricular Activities
- Logistics Officer, The University of Buckingham Law Society – Coordinated events and managed resources effectively.
- Member, Electoral Commission (PASAG), Ho Technical University – Supported organisational processes and ensured compliance with procedures.
- Executive Member, Entertainment Committee, University Practice Senior High School – Organised events and led collaborative initiatives.
- Member, Drama and Debaters Club, University Practice Senior High School – Developed public speaking, advocacy, and teamwork skills.
volunteer experience
- Student Ambassador, Machins Employment Tribunal – Assisted with tribunal administration and observed proceedings, gaining insight into tribunal processes and professional conduct.
- Volunteer, FLOWS Triage Phoneline – Provided support to clients, developing communication, empathy, and problem-solving skills.
Certification
- IDAS Domestic Abuse Essential Training – Completed training in domestic abuse awareness and client support.
- Procurement Ethics – Demonstrated understanding of ethical decision-making and professional standards.
Timeline
Masters degree - LLM in Bar Practice [Pro Bono]
The University of Law
2024.09 - 2025.10
Full Time Education
Student
2022.01 - 2025.10
Bachelor's degree - LLB (Hons) LAW
The University of Buckingham
2022.01 - 2023.12
Customer Care /Sales Representative
Yaabs Fashion Stores
2020.01 - 2021.11
Bachelor's degree - Procurement Management
Ghana Institute of management and Public Adm.
2017.09 - 2019.09
Customer care representative
Prudential Bank Ghana Limited
2016.10 - 2017.11
Warehouse/ Marketing intern
FOSMUEL LTD (UNILIVER KEY DISTRIBUTOR)
2015.06 - 2015.09
Customer Service Intern
JOBSINGHANA.COM
2014.07 - 2014.09
Higher National Diploma - Purchasing and supply chain
Ho Technical University
2013.09 - 2016.08
WASSCE (GCSE equivalent) - Clothing & Textiles, Management in Living, Biology & Economics
University Practice Senior High School
2008.10 - 2012.09