George Scoble
New Romney,Kent
Summary
Customer-focused professional with experience as a Customer Service Agent and Food & Beverage Assistant. Skilled in delivering exceptional service, managing enquiries, and processing transactions in fast-paced environments. Committed to supporting team members and maintaining high service and hygiene standards while ensuring a welcoming atmosphere for customers.
Overview
1
1
Certification
8
8
years of post-secondary education
4
4
years of professional experience
Work history
Food and Beverage Assistant
Hythe imperial Hotel
Hythe, Kent
2022.11 - 2026.06
- Delivered exceptional customer service during breakfast, lunch, afternoon tea, and dinner in an AA Rosette-standard restaurant, enhancing guest satisfaction.
- Prepare and serve a wide range of beverages at the hotel's Moët & Chandon Bar, maintaining excellent product knowledge and high service standards.
- Welcomed and engaged with guests in a friendly and professional manner, fostering a welcoming atmosphere.
- Maintain excellent presentation, cleanliness, and attention to detail across restaurant, bar, and function areas.
- Provide efficient food and beverage service at weddings, private functions, and corporate events.
- Adapt confidently to busy, high-volume environments while maintaining professionalism and consistently high service standards.
- Work effectively as part of a team, collaborating with colleagues and other departments to ensure smooth daily operations.
- Remained calm and organised under pressure while prioritising guest needs, contributing to positive and memorable experiences.
Choking and Customer Service Agent
Eurotunnel
Folkestone, Kent
2024.08 - 2025.01
- Assisted customers with queries, delivering clear and professional support to enhance customer satisfaction.
- Prioritised the safety of staff and passengers by identifying, reporting, and addressing potential risks and hazards.
- Conducted and maintained Health and Safety checks on trains departing from the United Kingdom, ensuring all procedures and safety regulations were followed.
- Remained with trains until departure to confirm that all required safety procedures and checks had been completed correctly.
- Managed the safe and efficient flow of traffic boarding and exiting trains.
- Maintained clear and effective radio communication with the Terminal Control Centre and Railway Control Centre.
- Worked effectively in a busy, safety-critical environment, ensuring high standards of attention to detail and compliance with safety regulations.
- Placed wheel chocks under HGVs and vans to ensure vehicle stability during the journey to France.
Education
GCSEs -
Brockhill Performing Arts School
Saltwood, Kent 2016.09 - 2021.07
NVQ Diploma - Engineering Level 2
Canterbury College
Canterbury, Kent 2021.03 - 2022.09
Level 3 -
Sports Coaching
Folkestone, Kent 2022.09 - 2024.08
Skills
- Customer service
- Communication skills
- Health and safety compliance
- Risk management
- Traffic management
- Customer safety focus
- Stock control
- Multitasking efficiency
- Cash handling
- Food hygiene trained
Certification
Health and Safety Certification – CAT F
Food Hygiene & Safety Training GCSEs / A-Levels / Further Education
Affiliations
- Exploring nature
- Travelling
- Playing and watching football
- Family and Friends
Timeline
Choking and Customer Service Agent
Eurotunnel
2024.08 - 2025.01
Food and Beverage Assistant
Hythe imperial Hotel
2022.11 - 2026.06
Level 3 -
Sports Coaching
2022.09 - 2024.08
NVQ Diploma - Engineering Level 2
Canterbury College
2021.03 - 2022.09
GCSEs -
Brockhill Performing Arts School
2016.09 - 2021.07