George Fernandes
Hounslow West,UK
Summary
Talented individual with desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Works great under pressure to handle high workload and meet customer needs. Knowledgeable with Above 15 years of Progressive Experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time and under budget.
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Experienced in hospitality sector with focus on providing top-tier customer service. Can enhance dining experience through friendly and attentive service, leveraging skills in order management and relationship building. Known for maintaining cleanliness and organisation in fast-paced environments to ensure smooth operations.
Overview
24
24
years of professional experience
2027
2027
years of post-secondary education
1
1
Certification
Work history
WAITER
Smith & Wollensky
Covent Gardens, London
2022.11 - 2026.03
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
SR. WAITER (FINE DINING)
Chutney Mary
Piccadilly
2021.11 - 2022.11
- Demonstrated outstanding skill in silver service, maintaining first-class dining experiences.
- Assessed customer allergy requirements, advising on suitable choices and communicating specific needs with kitchen teams.
Waiter
Gaucho
Richmond
2021.03 - 2021.10
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
WAITER (FINE DINING)
Celebrity Cruises
Miami
2002.06 - 2020.02
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- World premium Cruise
Education
Bachelors - Business and Entrepreneurship
GBS Greenford
Diploma - Food and Beverage
Fr. Agnels Polytechnic
Goa, IndiaHigher Secondary - Science
Goa Board of Higher Secondary School
Goa, IndiaSkills
- Communication Skills
- Teamwork
- Professionalism & Integrity
- Resilience & Emotional Control
- Organisation & Time Management
- Critical Thinking & Problem Solving
- Self- Development & Motivation
Certification
- Level 2 Food Safety and Hygiene
- Basic First Aid
HOBBIES
Music, Cooking, Reading
Timeline
WAITER
Smith & Wollensky
2022.11 - 2026.03
SR. WAITER (FINE DINING)
Chutney Mary
2021.11 - 2022.11
Waiter
Gaucho
2021.03 - 2021.10
WAITER (FINE DINING)
Celebrity Cruises
2002.06 - 2020.02
Diploma - Food and Beverage
Fr. Agnels Polytechnic
Higher Secondary - Science
Goa Board of Higher Secondary School
Bachelors - Business and Entrepreneurship
GBS Greenford