SAIDU SANTIGIE KAMARA
Dubai
Summary
Customer-focused Waiter with experience delivering exceptional service and maintaining high standards. Achieved customer satisfaction by ensuring timely meal delivery and fostering positive guest interactions. Committed to upholding hygiene standards and supporting team efficiency in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waiter
Al-Futtaim Group
Dubai , UAE
10.2024 - I currently work here
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Maintained safe hygiene and food handling standards for full compliance.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Processed payments accurately, handling cash, card transactions, and splitting bills as requested by customers.
Customer Service
Dubai International Airport restaurant
Dubai, UAE
01.2022 - 08.2024
- Took inbound calls, dealt with questions efficiently and effectively and input data into ICT systems
- Gave customers the correct advice, and after understanding their needs, upsold services and turned objections into sales opportunities
- Assisted in training new members of staff
- Cold-called customers to up-sell services
- Worked to ensure all individual and team targets were met
- Used tact and discretion to discuss customers' estates to ascertain whether probate was required
- Developed a number of incentives for team members to achieve targets
Runner
Old Dubai International Airport
Dubai, UAE
02.2021 - 07.2022
- Assist team with training, supplies and support in order to consistently provide quality guest rooms and public areas
- Complete additional duties as assigned by Managers and/or Supervisors
- Provide assistance to the Room Attendants by stripping dirty linens and terry from the guest rooms, emptying and removing garbage and recycling. Includes removing garbage and linen from Room Attendant carts
- Expected to adhere to all Westin standards that relate to Hygiene and Grooming, Health and Safety, Fire, Accommodations, Guestroom standards and guest interactions
- Work at a fast pace while still adhering to our quality standards. This job is very physically demanding and involves being on your feet all day, walking long
- Excellent communication and organizational skills; reading, writing, and oral proficiency in the English languag
Hotel Waiter
Radisson Blu
Freetown , Sierra leone
03.2016 - 10.2019
- Greeting guests as pa the time of the day.
- Taking, punching and serving the orders.
- Preparing and sitting check.
- Maintain guests relations and smoothness of the service cycle
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.
Education
National Diploma - Civil engineering
Milgton Magai University of science and technology
Freetown Feb 2019 - Nov 2020
High School Certificate -
Milgton Magai Technical school
Skills
- Basic level maths
- Decision making
- Attention to detail
- Ability to work under stress
- Communication skills
- Organizational skills
- Interpersonal skills
- Guest service skills
- Multi-tasking
- Ability to work in a fast paced environment
- Food and beverage knowledge
- Clear communication
- Efficient payment processing
- Menu memorisation
- Bartending
- Guest rapport
- Menu knowledge
- Highly responsible and reliable
- Cash handling and till reconciliation
- Positive attitude
- National Food Handlers certification
- POS Systems
LANGUAGES
English
Certification
- Diploma in Hospitality management: Alison Online Caurse
- Certificate in Food safety and hygiene: Alison Online Caurse
- Certificate in Introduction to Hospitality studies: Alison Online Caurse
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Waiter
Al-Futtaim Group
10.2024 - I currently work here
Customer Service
Dubai International Airport restaurant
01.2022 - 08.2024
Runner
Old Dubai International Airport
02.2021 - 07.2022
Hotel Waiter
Radisson Blu
03.2016 - 10.2019
National Diploma - Civil engineering
Milgton Magai University of science and technology
Feb 2019 - Nov 2020
High School Certificate -
Milgton Magai Technical school