Summary
Overview
Work history
Education
Skills
Affiliations
Additional information
Timeline
Generic
Gemma Thrower

Gemma Thrower

Poulton-le-Fylde,Lancashire

Summary

I am a compassionate, understanding and highly motivated care professional with a genuine passion for making a positive difference in the lives of children and young people. I am applying for Residential Childcare roles because I strongly believe my experience, values and personal qualities make me an excellent fit for this type of work. I have a natural ability to build positive, trusting relationships with children, helping them to feel safe, comfortable and valued, and I have seen this clearly in my current role at Haven, where I quickly form good bonds with children and adapt my approach to suit different personalities, behaviours and needs.


What stands out about me is that I combine a caring and empathetic nature with resilience, good judgement and a calm approach under pressure. I am kind, approachable and supportive and I also bring a positive personality and good sense of humour which helps me connect with young people in a genuine and encouraging way. I understand the importance of creating environments where children feel secure, respected and able to be themselves, while also maintaining clear professional boundaries, consistency and high standards of care.


My background in mental health support, SEN education and activity-based work has given me strong experience in supporting individuals with emotional, behavioural and additional needs. I understand that behaviour is often a form of communication, and I always aim to respond in a patient, non-judgemental and trauma-informed way. I recognise the importance of safeguarding, emotional regulation, positive role modelling and building trust over time, especially for children and young people who may have experienced instability, trauma or difficult life experiences.


In my current role as an Activity Instructor / Sports Coach at Haven, I work closely with children and families in a fast-paced environment where safety, engagement and adaptability are essential. I have developed strong confidence in encouraging participation, managing different behaviours appropriately, promoting inclusion and helping children enjoy positive experiences. Combined with my previous support work, this has strengthened my ability to promote positive outcomes, support wellbeing and contribute to stable, nurturing and child-centred environments.


I am now looking to build a long-term career in residential childcare, where I can use both my experience and my personality to make a real impact. I would bring warmth, professionalism, commitment and emotional maturity to the role, along with a strong work ethic and a genuine desire to help children feel safe, supported and able to thrive.

Overview

7
7
years of professional experience
10
10
years of post-secondary education

Work history

Sports Coach / Activity Instructor

Haven
Fleetwood, Lancashire
2025.05 - Current
  • High energy and fun delivery of sports, activities and entertainment sessions for children, young people and families in a busy holiday park environment.
  • Adapt activities and communication styles to suit different ages, personalities, confidence levels and behaviour leading to positive guest experiences and personal growth in participants.
  • Encourage participation, teamwork, confidence and inclusion through structured activities.
  • Fostered a safe and enjoyable environment by implementing strict safety measures whilst also conducting regular checks of facilities for any hazards or maintenance needs, ensuring a safe environment at all times.
  • Administered first-aid treatment, ensuring injured participants received immediate care.
  • Work flexibly as part of a team and provide a high standard of service in a fast paced environment whilst also managing my own sessions independently throughout the day.

Mental Health Support Worker (Waking Nights)

Care in Mind
Preston, Lancashire
2025.01 - 2025.03
  • Motivated service users to learn and develop new skills through hobbies and interests for self-sustenance.
  • Supervised service users activities and interactions to maintain safety, intervening to resolve disputes or unruly behaviour.
  • Improved service users well-being by offering both emotional and physical support and resolving concerns.
  • Helped service users live independent and fulfilling lives by teaching life skills, offering emotional support and encouraging individuals to use their abilities.
  • Kept medical, personal and treatment documentation safely stored on care management systems for confidential, accurate records.
  • Independently conducted daily stock counts of both controlled and non-controlled medications, ensuring accuracy, compliance with medication protocols, and prompt reporting of discrepancies.

Mental Health Crisis Recovery Worker

Richmond Fellowship
Blackpool, Lancashire
2024.08 - 2024.10
  • Coordinated crisis intervention and emergency shelter services for clients. Offering crisis intervention services, providing immediate support during emergency situations.
  • Assisted clients in developing personal recovery plans tailored to individual needs and goals. Engaging clients in setting realistic and achievable goals, enhancing motivation and self-esteem.
  • Provided one-to-one support, educating clients on coping strategies and techniques to manage triggers and relapse prevention. Workshops delivered on topics relevant to mental health recovery. Topics included emotional regulation, suicidal thoughts, self harm, self esteem, anxiety, stress management, substance misuse and low mood.
  • Facilitated group therapy sessions, fostering a supportive environment for shared experiences. Sessions delivered on a variety of topics relevant to mental health recovery.
  • Supported clients in accessing community resources and services to aid their recovery.
  • Advocated on behalf of clients, ensuring their needs were met within the healthcare system.
  • Managed my own case load of up to 15 service users at a time. Keeping up to date with arranging appointments and monitoring their progress.

SEN Teaching Assistant

Holden Knight Education
Blackpool, Lancashire
2024.04 - 2024.08
  • Administered one-on-one support to students with SEND who required extra help in specific areas, enhancing their academic performance.
  • Developed strong, lasting relationships with students to build trust and emotional security, which helped reduce anxiety, support behaviour regulation, and enhance participation in learning activities.
  • Supported students with emotional or behavioural problems, providing emotional support and guidance, helping them develop coping strategies and aiding in their personal and social development.
  • Tailored communication methods to effectively engage with students possessing a range of learning disabilities.
  • Encouraged students to participate in extracurricular activities, promoting social integration and self-esteem.
  • Fostered an inclusive classroom atmosphere that respected students' diverse backgrounds and needs.
  • Effectively managed behaviour through both positive reinforcement and the implementation of behaviour management create a safe and productive learning environment.
  • (Majority of working period based within a high school. 6 days of working period based within a primary school).

Mental Health Support Worker

NHS
Manchester, Manchester
2022.07 - 2023.07
  • Worked within a multi disciplinary team, communicating with a range of specialised professionals to handle complex cases through referrals for treatment.
  • Recorded patient condition, state and progress and noted diagnosis and treatment plans for future reference.
  • Educated the families of service users about mental health issues, treatment and care, facilitating recovery.
  • Promoted safe, happy and relaxed environments, encouraging service users to feel comfortable.
  • Closely observed and documented the behaviour of service users, promptly reporting slight changes to nursing staff.
  • Dealt with substance misuse. Offering practical guidance and strategies for relapse prevention and developing healthier coping mechanisms.

Bartender

Wetherspoons
Blackpool, Lancashire
2019.04 - 2022.07
  • Delivered friendly, professional service to a diverse customer base, handling complaints calmly, and ensuring a welcoming atmosphere.
  • Confident in operating tills, handling cash and card payments, processing refunds, and balancing end-of-shift totals.
  • Worked as part of a team in a fast-paced, busy environment, maintaining efficient service, and ensuring clear communication under pressure.
  • Monitored stock levels, restocked bar areas efficiently, and followed rotation procedures to minimise waste.
  • Maintained high standards of cleanliness throughout the bar and wider pub area, ensuring a safe, hygienic, and welcoming environment while also adhering strictly to health and safety regulations.
  • Consistently enforced Challenge 25 policy, verifying customer ID to prevent underage sales, and ensure full compliance with licensing laws.
  • Managed multiple orders and tasks simultaneously, staying organised and focused during busy periods.
  • Built strong product knowledge to recommend drinks, upsell offers, and support overall customer satisfaction.

Education

GCSES -

Cardinal Allen Catholic High School
Fleetwood, Lancashire
2012.09 - 2017.08

A Levels / BTEC - BTEC Level 3 Public Services

Blackpool Sixth Form
Blackpool
2017.09 - 2019.05

BSc (Hons) - Mental Health Nursing

Manchester Metropolitan University
2019.09 - 2022.11

Skills

  • Building positive and trusting relationships with individuals of all ages
  • Adapting communication and support styles to different behaviours, needs and personalities
  • Creating safe, structured and supportive environments
  • Professional boundaries
  • Behaviour support, de escalation and crisis response
  • Good team player as well as having the ability to work independently with confidence
  • Empathetic and compassionate
  • Safeguarding awareness and risk management
  • Person centred care and holistic support
  • Record keeping and maintaining accurate confidential documentation
  • Encouraging independence, confidence and emotional wellbeing
  • Activity planning, engagement and participation
  • Medication administration
  • First aid

Affiliations

  • My hobbies include sports, animals, and nature. I have been involved in team sports from a young age and am currently involved in a football team. When at university, I captained Manchester Metropolitan's Women's 1stTeam for 2 years and was also appointed as a social secretary. These roles strengthened my leadership, teamwork, and organisational skills, as I was responsible for motivating the team, coordinating matches and training, organising social events and ensuring the welfare of all players, boosting team morale and cohesion. Additionally, I volunteer with a charity called Homeless Hounds which is a rescue dog centre. I spent 5 months fostering dogs in my home. Since adopting my own dog, I now do my part by helping out in the kennels.

Additional information

  • Availability: I am available to work the required shifts. I am flexible and can accommodate varying hours as needed.
  • Right to Work Documentation: I can provide all necessary right to work documentation as required.
  • Driving Licence: Full UK driving licence
  • Enhanced DBS check – Currently on the update service.
  • Health & fitness – Physically fit and able to engage in demanding outdoor activities.

Timeline

Sports Coach / Activity Instructor

Haven
2025.05 - Current

Mental Health Support Worker (Waking Nights)

Care in Mind
2025.01 - 2025.03

Mental Health Crisis Recovery Worker

Richmond Fellowship
2024.08 - 2024.10

SEN Teaching Assistant

Holden Knight Education
2024.04 - 2024.08

Mental Health Support Worker

NHS
2022.07 - 2023.07

BSc (Hons) - Mental Health Nursing

Manchester Metropolitan University
2019.09 - 2022.11

Bartender

Wetherspoons
2019.04 - 2022.07

A Levels / BTEC - BTEC Level 3 Public Services

Blackpool Sixth Form
2017.09 - 2019.05

GCSES -

Cardinal Allen Catholic High School
2012.09 - 2017.08
Gemma Thrower