Gemma Nicholls
London
Summary
A dedicated professional with expertise in Salesforce, pipeline management, and business planning. Demonstrates resilience under pressure and excels in time efficiency and multitasking. Known for open and clear communication, providing training and mentoring, and offering decision-making support. Committed to building trust through empathy, understanding, and constructive feedback. Career goals include leveraging skills to drive business growth and foster a collaborative work environment.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
Business Development Manager - Orthopaedics
BBraun Medical Ltd
London and South East
2019.04 - Current
- Secured new business opportunities by cultivating strong relationships with potential customers.
- Collaborated with key persons within internal teams and hospitals to align business goals and objectives.
- Managed key accounts, ensuring high levels of customer satisfaction.
- Streamlined processes to improve overall efficiency.
- Handled crisis situations effectively, minimising impact on business operations.
- Assessed competitor activities for strategic positioning.
- Executed successful product launches, driving market penetration.
- Devised comprehensive business plans, enabling sustainable growth.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Consistently exceeded revenue targets through new account development.
- Regularly mentored new staff in sales techniques, customer management, internal operating systems and task management.
- Coached team to build client relationships and exceed sales targets.
- Predicted possible positive and negative effects of proposed business developments to guide strategy development.
- Supported front-line sales teams with well-coordinated administrative operations.
- Maintained ownership of sales pipeline, sourcing and developing new business opportunities to drive sales.
- Allocated teams, materials and calendar space for individual projects.
- Led cross-functional teams to deliver complex projects on time and budget.
- Fostered client relationships, leading to increased brand loyalty.
Territory Manager
Applied Medical
London
2017.07 - 2019.03
Territory Manager Associate
Applied Medical
London
2016.04 - 2017.07
Sales Associate
Lavender Medical
Greater London
2014.08 - 2016.04
Education
Bachelor of Science - Bsc Hons Sport Science
University of Greenwich
London, England 2011.09 - 2014.04
Skills
- Organised
- Resilient to pressure
- Salesforce
- Open and clear communicator
- Pipeline Management
- Training and mentoring
- Business planning
- Time efficiency
- Multitasking capability
- One-On-One coaching
- Leadership
- Product knowledge
- Customer retention tactics
- Decision making support
- Empathy and understanding
- Constructive feedback
- Building trust
References
References available upon request.
Timeline
Business Development Manager - Orthopaedics
BBraun Medical Ltd
2019.04 - Current
Territory Manager
Applied Medical
2017.07 - 2019.03
Territory Manager Associate
Applied Medical
2016.04 - 2017.07
Sales Associate
Lavender Medical
2014.08 - 2016.04
Bachelor of Science - Bsc Hons Sport Science
University of Greenwich
2011.09 - 2014.04