Summary
Overview
Work history
Education
Skills
Timeline
Generic

Gemma Ling

Ipswich,Suffolk

Summary

Dedicated professional with extensive knowledge in mortuary science and disease control standards. Demonstrates high ethical standards, respect for confidentiality, and discretion in all interactions. Skilled in consoling families, respectful communication, and customer service. Adept at cosmetic restoration and liaising with grieving families, maintaining composure under pressure while handling tactical difficult conversations. Committed to upholding the highest standards of confidentiality and ethical conduct.

Compassionate professional committed to providing respectful and dignified care. Demonstrates strong communication and organisational skills, ensuring smooth and sensitive operations. Aims to offer comfort to grieving families while maintaining highest standards of care and preservation.

Overview

24
24
years of professional experience

Work history

Principle Embalmer

East of England Co-Operative Funeral Service
Ipswich, Suffolk
2004.06 - 2025.12
  • Boosted family satisfaction through compassionate communication during difficult times.
  • Collaborated effectively with funeral directors to coordinate necessary preparations.
  • Fulfilled legal requirements efficiently by timely submission of death certificates and burial permits.
  • Elevated professional skill set through participation in industry seminars and workshops.

Customer retail assistant

Primark
Ipswich, Suffolk
2001.09 - 2004.05
  • Recognised cross-selling opportunities thus contributing positively towards overall store sales.
  • Managed stock levels efficiently to prevent shortages or overstocking.
  • Worked collaboratively with colleagues to provide seamless service during busy periods.
  • Adhered strictly to company policies whilst handling transactions or addressing customer queries, establishing trust and credibility amongst patrons.

Education

Foundation Degree in Science - Embalming

Southern school of Embalming
Colchester, Essex

GCSEs -

Holywells High School
Ipswich, Suffolk

Skills

  • Respect for confidentiality
  • High ethical standards
  • Mortuary science knowledge
  • Grieving family liaison
  • Disease control standards
  • Tactical difficult conversation
  • Respectful communication
  • Discretion and confidentiality
  • Cosmetic restoration
  • Consoling families
  • Customer Service
  • Composure under pressure

Timeline

Principle Embalmer

East of England Co-Operative Funeral Service
2004.06 - 2025.12

Customer retail assistant

Primark
2001.09 - 2004.05

Foundation Degree in Science - Embalming

Southern school of Embalming

GCSEs -

Holywells High School
Gemma Ling