Gemma Henderson
Madeley,Crewe
Summary
Dedicated Care Manager experienced in palliative and elderly care with proven expertise in medication administration and compliance with CQC standards. Delivered enhanced resident satisfaction by fostering collaborative environments and streamlining care plans while ensuring adherence to regulatory requirements. Committed to optimising patient quality of life through compassionate care and effective healthcare planning.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Assistant Care Manager
Housing 21
Birmingham
2024.09 - 2026.03
- Rostering staff to ensure a safe service
- Completing allocations for care delivery
- Compliance checks and recording for evidence
- Risk assessments of individual tasks
- Independent care plans tailored to each service user
- Care delivery audits
- Documented incidents accurately for compliance and review
- Monitored medication administration by staff, reducing errors significantly.
- Trained new staff members, improving their skills and confidence levels.
- Implemented changes based on feedback from residents' families, enhancing service delivery standards.
- Facilitated team meetings to promote open communication and teamwork.
- Handled complaints effectively, enhancing customer satisfaction.
- Liaised with healthcare professionals, ensuring comprehensive care for clients.
- Promoted dignity and respect in dealing with all clients, fostering a positive atmosphere.
- Resolved conflicts amongst staff for a harmonious working environment.
- Collaborated with multidisciplinary teams for holistic patient care.
- Developed relationships with local community groups, expanding activity options for residents.
- Developed personalised care plans to improve client's quality of life.
- Ensured safety of clients by following health and safety protocols.
- Managed rosters for efficient staff utilisation.
- Evaluated performance reports to monitor practice progress.
- Set and monitored performance targets to optimise service-user care.
- Planned annual budgets to meet operational needs within financial targets.
- Facilitated discussions on lessons learned from experiences
- Organised and led staff meetings to discuss operational updates
- Conducted investigations into complaints to resolve issues effectively
- Collaborated with local teams and authorities to enhance service delivery
- Facilitated clear communication through verbal and written interactions
- Oversaw a large group of staff to ensure effective team performance
- Advocated for diversity, inclusion, and equality within the workplace
Care Assistant
Housing 21
2017.04 - 2024.01
- Assisted individuals with daily living activities based on their specific needs.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Provided emotional support to patients, improving their mental wellbeing.
- Monitored vital signs of patients for early detection of health complications.
- Administered medication to patients, ensuring proper health management.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Prepared nutritionally-balanced meals and assisted with feeding to guarantee wellbeing of individuals under care.
- Implemented strict dietary plans tailored to each patient's health condition, contributing to enhanced overall health of residents.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Recorded daily observations accurately, facilitating effective tracking of each resident's progress over time.
- Engaged in team meetings to discuss service delivery improvements, fostering better quality of life for residents.
- Respected privacy and dignity of each resident during provision of care services.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
Skills
- Palliative care knowledge
- Supportive attitude
- Time management efficiency
- Client-Centred approach
- Compliance with cqc standards
- Policy adherence
- Familiarity with assistive technology
- Elderly care
- Medication Administration
- Budget management
- Patient lifting techniques
- Patient advocacy
- Health and Safety regulations
- Infection Control
- Care plan development
- Team Leadership
- Quality Assurance
- Microsoft Office Suite
- Positive attitude
Certification
- Level 3 in care
- Level 2 in care
- Care certificate
- First aid
Affiliations
- socialising
- family time
- watching the boys play football
Timeline
Assistant Care Manager
Housing 21
2024.09 - 2026.03
Care Assistant
Housing 21
2017.04 - 2024.01