Gemma Goodman
Farnham,Surrey
Summary
Accomplished Assistant Manager with extensive experience in profitable, smooth-running restaurant operations. Adept in charismatic management techniques, inspiring team leadership and effective customer satisfaction. Specialist knowledge of hospitality industry but easily transferable management and people skills. Natural problem solver, excellent interpersonal skills.
Overview
2
2
years of professional experience
Work history
Assistant Manager
Jack and Alice
Farnham, Surrey
05.2023 - Current
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Maintained restaurant appearance, including bar organisation, restaurant layout.
- Trained staff on best practices to achieve optimal productivity and customer satisfaction.
- Oversaw daily operations of restaurant, including inventory and supply restocking, cash-handling and assisting customers.
Duty Manager
New World Trading
Farnham, Surrey
03.2022 - 05.2023
- Led team of 14+ to deliver top-quality customer service and achieve company targets
- Met health and safety guidelines to maintain compliant working environments
- Handled guest complaints to protect brand reputation and implemented measures to improve customer satisfaction
- Encouraged feedback from restaurant customers, using insights to implement positive process changes
- Responsible for key holding, opening and closing, all things financial including reporting, safe and till management
- Customer liaison and coordination for large parties and events
- Escalation point for all customer, staff and kitchen issues
Restaurant Coach
New World Trading
Farnham, Surrey
11.2021 - 03.2022
- Responsible for onboarding all new front of house staff
- Implemented programmes and training strategies for individual and team performance
- Monitored employee progress, offering feedback to management on additional training requirements
Server
New World Trading
Farnham, Surrey
06.2021 - 11.2021
- Skilfully resolved customer concerns, implementing action to ensure pleasant dining experience
- Ensured guests left with positive impression of restaurant, helping to promote repeat business
- Prevented serving errors by recording orders accurately and communicating clearly with kitchen staff
Education
GCSEs - Maths, English, Science, Business, Drama
Frensham Heights School
FarnhamSkills
- Outstanding customer service
- Staff Management
- Target motivated
- Motivational leadership
- Orienting and training
- Recruiting and interviewing
Timeline
Assistant Manager
Jack and Alice
05.2023 - Current
Duty Manager
New World Trading
03.2022 - 05.2023
Restaurant Coach
New World Trading
11.2021 - 03.2022
Server
New World Trading
06.2021 - 11.2021
GCSEs - Maths, English, Science, Business, Drama
Frensham Heights School
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