Gemma Brigden
Epsom,Surrey
Summary
I have taken time out of my professional career while my children were young. In that time I focused on my personal development by completing a Admin Assistant Diploma and volunteering in a primary school. I am eager to re enter the workforce to use my exceptional multitasking, scheduling, budgeting and time management skills I have perfected while having my career break. I am available to work immediately.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work history
Administrative Assistant
The Point Company
Epsom, Surrey
2017.01 - 2020.03
- Improved customer satisfaction through prompt response to email and phone queries.
- Supported CEO with scheduling and personal errands
- Supported staff with administrative needs for photocopying, faxing and filing.
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Ensured efficient travel arrangements for staff including booking flights and accommodations.
Clinic Coordinator
NHS Community Neuro Rehabilitation Team
Richmond, Richmond Upon Thames
2009.08 - 2010.04
- Managed referrals, logging patient details, handling emails
- Booked, rescheduled and cancelled appointments to ensure efficient use of clinic time
- Acted as main point of contact for patients regarding their care pathway
- Addressed patient queries and concerns, resulting in higher satisfaction rates.
- Handled confidential patient records following strict data protection guidelines.
- Supported multi disciplinary team included physiotherapists, speech and language therapists
- Managed purchase orders, inventory and supply requisitions for clinic resources optimisation.
Administrator
ProCare Recruitment
Leeds, Yorkshire
2007.10 - 2009.05
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Increased efficiency of document retrieval with a well-organised filing system.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Did weekly payroll
Visa Consultant
CIBT
London, London
2003.08 - 2007.06
- Assisted clients with complex paperwork, ensured smooth submission process.
- Advised clients on best route to achieving desired visa status for optimal outcomes.
- Evaluated applicant eligibility through thorough document review and assessment methods.
- Handled all client queries swiftly and professionally, enhanced overall service experience.
- Facilitated visa application preparation with detailed guideline provision.
- Identified potential issues in applications before submission, minimised chances of rejection or delay.
- Tracked application progress meticulously, updated clients regularly on status and next steps.
- Compiled all necessary documentation to expedite visa approval processes.
- Guided customers through specific visa and passport requirements during consultations.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
Education
Diploma of Higher Education - Administrative Assistance
Pitman Training
Guildford 2023.09 - 2025.12
Skills
- Data entry speed
- Attention to Detail
- Time efficiency
- Telephone etiquette
- Customer Service
- Professional discretion
- Patience and diplomacy
- Task prioritisation
- Teamwork
Affiliations
- Tap dancing
- Going to the gym
Timeline
Diploma of Higher Education - Administrative Assistance
Pitman Training
2023.09 - 2025.12
Administrative Assistant
The Point Company
2017.01 - 2020.03
Clinic Coordinator
NHS Community Neuro Rehabilitation Team
2009.08 - 2010.04
Administrator
ProCare Recruitment
2007.10 - 2009.05
Visa Consultant
CIBT
2003.08 - 2007.06