Gay-Ann Arthur
Redhill,Surrey
Summary
Results-oriented professional specializing in company culture development, employee advocacy, and negotiation. Proven expertise in people analytics, cross-department collaboration, and regulatory compliance. Strong background in budget management, leadership development, and performance monitoring, with a commitment to KPI implementation and meticulous record-keeping. Focused on enhancing employee engagement, diversity initiatives, and conflict resolution to drive organizational success.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
8
8
years of professional experience
Work history
Senior People Manager
Croydon University Hospital
Croydon, City of London
2023.04 - 2026.01
- Fostered a positive work environment by implementing morale-boosting activities.
- Promoted an inclusive workplace culture respecting diverse perspectives.
- Delegated tasks effectively, ensuring timely completion of projects without compromising quality.
- Created a supportive atmosphere where employees felt heard and valued.
- Handled employee grievances promptly resulting in high trust levels among the workforce.
- Implemented flexible working hours policy, improving overall job satisfaction levels.
- Advised staff on career progression opportunities leading to increased motivation levels.
- Facilitated various team-building exercises for improved collaboration and teamwork.
- Established clear lines of communication, enhancing overall team cohesiveness.
- Encouraged open dialogue which boosted creativity in problem solving efforts.
- Designed a new onboarding process, increasing staff engagement from day one.
- Handled conflict resolution tasks to maintain harmony within the team.
- Provided constructive feedback during appraisals for better performance management.
- Organised regular performance reviews to ensure continuous staff development.
- Improved employee retention with comprehensive training programs.
Senior Clinical Supervisor
South East Coast Ambulance Service
Crawley, West Sussex
2017.10 - 2023.04
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Managed daily operations to increase productivity.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Organised team resources, resulted in improved project timelines.
- Assisted in the recruitment process for hiring quality staff members.
- Conducted performance appraisals with employees for career development discussions.
- Facilitated monthly training sessions for enhanced staff performance.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Led team meetings, ensured clear communication amongst all members.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Identified potential risks and mitigated them through proactive measures.
- Fostered a positive work culture to boost employee morale.
- Monitored employee attendance records for maintaining discipline within the team.
- Worked closely with management to manage staff levels and allocate resources for production plans.
Education
Diploma of Higher Education - Nursing
City University of London
City of london 09/2008 - 08/2011
Bachelor of Arts - LLB Law
University of Roehampton
London 09/2025 -
Skills
- Company culture building
- Employee advocacy
- Negotiation mastery
- People analytics
- Multi-Department coordination
- Regulatory understanding
- Cross-Cultural understanding
- Business development
- Budget management
- Empathetic communication
- Leadership development
- IT Proficiency
- Performance monitoring
- Financial acumen
- Forward planning
- KPI implementation
- Record-keeping
- Staff motivation
- Employee engagement
- Diversity and inclusion initiatives
- Crisis handling
- Exceptional communicator
- Conflict Resolution
- Training and Development
- Performance Management
- Staffing and recruiting professional
- Analytical skills
- Negotiations
Timeline
Senior People Manager
Croydon University Hospital
2023.04 - 2026.01
Senior Clinical Supervisor
South East Coast Ambulance Service
2017.10 - 2023.04
Diploma of Higher Education - Nursing
City University of London
09/2008 - 08/2011
Bachelor of Arts - LLB Law
University of Roehampton
09/2025 -