Nadia Bashir

• Oversaw recruitment process and consistently onboarded and grew year on year
• Planned, organised, and managed recruitment and selection processes, consistently meeting budget targets and recruitment goals.
• Communicated and enforced HR policies to team members, cultivating a compliant and satisfied workforce.
• Updated HR policies and documentation in line with legislative developments and GDPR requirements to ensure compliance.
• Organised company-wide team-culture calendar events to boost employee engagement
• Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
• Oversaw exit interviews and off-boarding process for resigned and terminated employees.
• Addressed employee conflicts, following corporate and legal procedures for timely resolution.
• Championed fair and equal treatment of prospective and current employees, going above and beyond legal requirements.
• Controlled design and distribution of employee satisfaction and exit surveys, extracting and addressing key findings.
• Improved recruitment process to secure a reduction in hiring costs and employee turnover rate.
• Advised senior management on employee corrective actions.
• Conducted workforce planning and benchmarking to meet company needs.
• Analysed market data to create competitive compensation and benefits packages.
• Maintained precise, detailed staff and company records for thorough reference.
• Advised line managers on correct disciplinary procedures for compliant issue resolution.
• Educated line managers on policy and process change for implementation.
• Facilitated new hire onboarding program by scheduling training initiatives, resolving issues, and processing paperwork.
• Introduced a new payroll & HRIS to ensure more streamlined and automated processes internally.
• Coordinated training events for increased team proficiency.
• Strategy Implementation: Developing and implementing strategies to help the team and organisation achieve its goals

Worked closely with senior leadership on strategic planning and policy implementation for future projects.

• Issued contracts, performed pre-employment checks, and amended existing contracts
• Generated starter documentation 2 days after formal offer, within agreed SLA
• Professionally represented RLB by acting as reliable first point of contact for candidates
• Advised colleagues and managers on policies and procedures
• Accurately processed leave of absence requests and monitored absence data to use as triggers for management intervention
• Managed employee records in line with GDPR requirements and data protection laws
• Forged a strong relationship with the Recruitment team, hiring manager and line managers alike.

• Developed and implemented HR strategies, aligning with business strategy
• Reviewed and developed HR policies
• Managed recruitment and talent management processes
• Nurtured a positive working environment
• Managed employee relations
• Advised manager and executives of legal standpoints and best practice
• Implemented diversity, equity, and inclusion initiatives to boost employee engagement
• Developed company culture to then be recognised as a Great Place to Work in 5th out of 25
• Liaised with Managing Director to accurately identify in-house training needs and deliver appropriate development programs.

• Determined project schedules and maintained timeline with proactive adjustments to workflow
• Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer for building a customer support function.
• Maintained high suitability standards through thorough screening, interview, and assessment processes, securing optimal outcomes.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Coordinated with team members for superior customer service delivery.
• Increased production rate by using excellent time management and leadership skills throughout all tasks.
• Assisted customers in navigating company website, enhanced user experience.
• Increased repeat business through exceptional customer service skills.
• Communicated effectively with stakeholders to ensure transparency and trust.
• Trained new hires on company policies and procedures, facilitated smoother onboarding process.
• Developed rapport with customers through empathetic listening skills.
• Handled difficult situations calmly, delivered positive outcomes under pressure.
• Took ownership of customer concerns, ensured comprehensive resolution efforts were made.

• Processed payroll: handled all payroll queries within deadline to ensure timely payment
• Worked with Staffing Director to implement and roll out new payroll system, to streamline process and go paper free
• On-boarding - Assisted new promotional starters with completion of correct documents, pay details and training
• Implemented a new absence management/holiday system, to go paper free and to streamline process, saving manual handling time.