Summary
Overview
Work history
Education
Skills
Accomplishments
References
Timeline
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Gary Finnigan

Gary Finnigan

Liverpool,UK

Summary

Results-driven Operations Manager with 14 years of proven leadership experience driving business growth, operational excellence, and team performance across multi-site retail operations. Expert in P&L management, process optimization, and customer success strategies. Seeking to leverage extensive management experience and analytical skills in a remote/hybrid Operations Manager, Customer Success Manager, or Business Development role.

Overview

14
14
years of professional experience
2006
2006
years of post-secondary education

Work history

Store Manager

Lidl GB
St. Helens, UK
11.2023 - 09.2025
  • Leading operational excellence initiatives across retail operations with focus on performance optimization and team development
  • Successfully managed cross-functional teams and stakeholders across multiple locations
  • Developed and monitored KPIs resulting in improved operational efficiency and customer satisfaction
  • Streamlined workflows and implemented best practices to enhance productivity
  • Built strong relationships with internal teams and external partners
  • Increased turnover by 9%
  • Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
  • Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.

Store Manager

The Food Warehouse
Liverpool, UK
01.2022 - 11.2023
  • Managed comprehensive business operations including P&L responsibility, team leadership, and customer success initiatives
  • Controlled profit & loss for 7 retail sites across 3 separate occasions, consistently achieving revenue targets
  • Designed and implemented customer satisfaction strategies, resulting in measurable improvements in retention metrics
  • Coached and mentored 40+ team members, achieving multiple internal promotions through structured development programs
  • Prepared detailed sales reports, managed budgets, and provided strategic recommendations to senior leadership
  • Reorganized operational workflows improving efficiency by 25% and reducing operational costs
  • Completed comprehensive audits and risk assessments ensuring 100% regulatory compliance
  • Overhauled staff training programs, creating scalable learning frameworks for consistent service delivery
  • Developed and implemented revenue growth strategies across assigned territories with proven success

Deputy Store Manager/Store Manager

Aldi
Liverpool, UK
06.2011 - 12.2021
  • Oversaw complex retail operations, enhancing workflow efficiency and customer experience.
  • Led teams of 25 to 35 employees, fostering a positive work environment and achieving productivity targets.
  • Implemented security enhancements that reduced shrinkage and operational risk by 30%.
  • Created strategic KPI frameworks and established performance tracking systems for consistent assessment.
  • Optimised customer journey through data-driven strategies, resulting in improved satisfaction scores.
  • Developed employee recognition programmes to promote professional growth and retention.
  • Supervised operational tasks while delegating responsibilities to streamline processes.

Education

General Certificate of Secondary Education (GCSE) - Business Studies, ICT, English, Maths, Geography, PE, Music

Gateacre School
Liverpool
05.2006

Skills

  • Multi-site P&L management
  • Team leadership
  • Remote collaboration
  • Customer success
  • KPI development
  • Process improvement
  • Operational excellence
  • Stakeholder management
  • Inventory oversight
  • Microsoft Office Suite
  • CRM systems

Accomplishments

    Implemented strategic initiatives resulting in consistent year-over-year revenue increases

  • Streamlined operational processes improving efficiency by 25% and reducing costs
  • Achieved measurable improvements in customer satisfaction through data-driven strategies
  • Successfully coached 40+ team members to achieve internal promotions and career advancement

References

References available upon request.

Timeline

Store Manager

Lidl GB
11.2023 - 09.2025

Store Manager

The Food Warehouse
01.2022 - 11.2023

Deputy Store Manager/Store Manager

Aldi
06.2011 - 12.2021

General Certificate of Secondary Education (GCSE) - Business Studies, ICT, English, Maths, Geography, PE, Music

Gateacre School

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