Erhan Acar
Choppington,Northumberland
Summary
Dynamic self driven professional with experience in multi-brand and multi-site catering management. Demonstrates a strong ability to manage and lead diverse teams, delivering exceptional customer service while driving sales and profitability. Expertise in HR procedures, KPI performance management, inventory management, and P&L understanding. Passionate about staff training and development, with a proactive and positive approach to recruitment needs. Known for exceeding goals through effective prioritisation, consistent work ethic, and motivational techniques. Energetic self-starter with a calm demeanour in stressful situations, committed to fostering a productive work environment.
Overview
36
36
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Store Manager
23-5 Degrees
Starbucks Cramlington, Northumberland
02.2024 - Current
- Managing all aspects of P&L on daily basis to maximise store end of year EBITDA.
- Recruited and trained high-performing team members and managers to deliver exceptional customer service on day in day out. Rule of Seven in place.
- Built loyal customer base for Cramlington by creating welcoming environment with top quality consistent service and products.
- Oversaw inventory management to prevent stock shortages or excesses from occurring to reduce waste.
- Prepared rotas efficiently by analysing hourly sales while maintaining payroll cost within budget.
- Effectively managed payroll and HR processes, including all paperwork completion for new hires, terminations etc.
- Compliance with Health & Safety and Food Safety standards on daily basis. Achieved 5 Star on EHO visit.
- Created positive team environment by using open communication to all, this increased productivity and team morale. Happy partners achieves more:)
- Followed company policies and all communications to uphold Starbucks brand standards and reputation.
- Helped other stores in our area for management cover when requested by area coach.
- Achieved over 98% Overall Store Attensi training which boosted our partners development and their skills.
Assistant/ Unit Manager/ Multi Unit Manager
SSP Food Travel Experts
Newcastle International Airport, Newcastle upon Tyne
01.2000 - 01.2024
- Launched and managed 10 new units across Newcastle and Bristol International Airports for SSP
- Managed £6 million P&L operations within Newcastle International Airport
- Established strong relationships with Newcastle Airport Client to enhance business growth for SSP.
- Managed and consulted stores across Newcastle and Bristol Airports enhancing sales and client relations
- Awarded SSP UK and Ireland "Unit Manager of the Year" and "Best Financial Achievement Awards" in 2013.
- Developed expertise in managing multiple units via SSP's International Pioneer Programme.
- Developed and build many successful Teams and Managers over 20 years with different brands.
- Worked with SSP HR team for consistent application and interpretation of HR policies and processes.
- Managed seasonal and permanent recruitment, including international hiring.
- Managed all aspects of business effectively to ensure consistent standards throughout all units.
- Represented SSP Newcastle Airport by handling trade calls on behalf of the Operations Manager over 2 years.
- Provided effective management cover for Newcastle Operations Manager during holidays and absences in 2017-2018
- Conducted appraisals and personal development plans for key management and staff members, setting targets
- Developed annual plans and implemented actions to achieve budget targets across multiple units
- Developed leadership and management abilities, earning multiple promotions during 20-year SSP career
Bars Supervisor / Bars Manager
Linden Hall Hotel Golf & Spa
Longhorsley, Northumberland
01.1996 - 01.2000
- Managed Cocktail Bar and Functions Bar at Linden Hall Hotel, supporting Linden Pub management when required.
- Worked closely with Food & Beverage Manager to optimise event experiences for our guests.
- Achieved financial goals through rigorous budgeting and forecasting sales for all events etc with help of Food and Beverage Manager.
- Maintained good stock levels for maximised sales and minimised our waste.
- Developed cocktail menu, resulting in increased sales and customer satisfaction.
- Lead by example in delivering warm, professional customer care for first-rate customer reviews
- Prepared rotas to achieve good coverage while minimising costs specially on events.
- Attended suppliers wine tasting events for better pricing and improve product quality.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Maintained a clean and hygienic environment, improving overall ambiance of the bar.
- Worked split shifts, covering late nights, weekends and bank holidays including Christmas and New Year.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Bar Person / Bar Supervisor
Barleymow Pub
Gateshead, Newcastle upon Tyne
12.1994 - 12.1995
- Ensured excellent customer service by maintaining a welcoming and friendly environment.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Demonstrated flexibility in shift patterns to cover busy periods or staff absences.
- Followed hygiene standards for safer and healthier surroundings.
- Served guests spirits, lagers and stouts at bar.
- Maintained bar stocks, replenishing daily as necessary.
- Collected cash payments, processing and providing correct change and receipts using tills.
- Completed end-of-day cleanup to reset bar for next day.
- Collected, washed and put away glassware between guests.
Bar Person
Cafe Dejavu
Kusadasi, Turkey
04.1993 - 10.1994
- Created an engaging ambience by playing popular music according to customer preferences.
- Served customers, kept record of orders, calculated bills and collected payments.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Kept bar fully stocked at all times to meet customer demands efficiently.
- Interacted with customers to understand preferences and tailor beverage recommendations.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Mixed cocktails for guests' satisfaction and enjoyment.
- Performed daily opening and closing procedures efficiently.
Tank Corporal
Turkish Military
Ankara, Turkey
10.1991 - 02.1993
- Learned how to operate German Leopard 2 Tank within first 3 months period
- Trained new recruits on how to target with German Leopard 2 Tanks
- Time to time attended practise military operation days.
- Served 15 months in total with Turkish Military Service.
Various Bar and Hotel Jobs
Hotel Akdeniz
Kusadasi, Turkey
05.1989 - 10.1991
Education
High School & College Diploma in Turkey - Electrician
Izmit Endustri Meslek Lisesi
Izmit / Turkey 09.1985 - 06.1988
Equivalent of First and Middle School -
Inkilap Orta Okulu
Izmit / Turkey 09.1977 - 06.1985
Skills
- The ability to manage and lead a diverse team of people to deliver amazing customer service
- Passionate about management & Staff training and development
- Ability to drive sales and profitability of a business
- Multi-brand and multi site catering management expertise
- Good knowledge for HR procedures
- Exceeded goals through effective prioritisation and consistent work ethic
- Strong understanding of P&L and margins
- KPI performance management
- Inventory management expertise
- Passionate about food, drink, and the products provided
- Time Management Skills
- Proactive and positive approach
- Good understanding of recruitment needs
- Calm and level-headed in difficult and stressful situations
- Motivational and persuasive techniques
- People management skills
- Energetic self-starter
Affiliations
- Football coaching and management
- Walking my dog and exploring the countryside
- Keen on gardening
- Enjoying music wine and socialising
Certification
- ·Introduction to First Aid for Mental Health L2
- · Personal Alcohol License
- · First Aid Trained
- · Fire and Safety Trained
- · Level 3 Food Hygiene
- WSET Level 2 Award in Wines
- IOSH Risk Assessment Training
- Level 1 Adult Football Coaching
Languages
Turkish
Native
English
Fluent
Timeline
Store Manager
23-5 Degrees
02.2024 - Current
Assistant/ Unit Manager/ Multi Unit Manager
SSP Food Travel Experts
01.2000 - 01.2024
Bars Supervisor / Bars Manager
Linden Hall Hotel Golf & Spa
01.1996 - 01.2000
Bar Person / Bar Supervisor
Barleymow Pub
12.1994 - 12.1995
Bar Person
Cafe Dejavu
04.1993 - 10.1994
Tank Corporal
Turkish Military
10.1991 - 02.1993
Various Bar and Hotel Jobs
Hotel Akdeniz
05.1989 - 10.1991
High School & College Diploma in Turkey - Electrician
Izmit Endustri Meslek Lisesi
09.1985 - 06.1988
Equivalent of First and Middle School -
Inkilap Orta Okulu
09.1977 - 06.1985
Similar Profiles
Geno Kiz Aulton PadmoreGeno Kiz Aulton Padmore
Mountain Bike Assistant and Translator at 23 Degrees SportsMountain Bike Assistant and Translator at 23 Degrees Sports
Sarah HardySarah Hardy
Barista at Cafe 23 5 My Cup Runneth OverBarista at Cafe 23 5 My Cup Runneth Over
Melody ChenMelody Chen
Barista/Cashier at 5 Degrees TeaHouseBarista/Cashier at 5 Degrees TeaHouse