Gary Cook
Manston,United Kingdom
Summary
Accomplished professional with expertise in CRM software utilisation, business development, and account management. Demonstrates a strong ability to manage territories effectively while implementing customer retention tactics to drive growth. Committed to leveraging skills in these areas to achieve strategic business objectives and enhance client satisfaction.
Overview
24
24
years of professional experience
Work history
Regional sales manager
Salus Controls
South East
09.2025 - 05.2026
- Implemented CRM systems, improving efficiency in client relationship management.
- Forged productive relationships with key clients to enhance customer loyalty.
- To strengthen customer relations, provided post-sale support as needed.
- Identified new business opportunities, driving expansion into untapped markets.
- Analysed market trends and competitor activities for strategic planning purposes.
Branch manager designate
City Plumbing
Broadstairs
08.2024 - 09.2025
- Managed daily operations to ensure smooth running of the branch.
- Partnered with management team to optimise operations and reduce costs.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Created and led successful business culture focused on performance.
Area sales manager
Wolseley
South East
11.2022 - 07.2024
- Conducted competitive analysis to identify and capitalise on business opportunities.
- Fostered strong client relationships for higher customer retention.
- Understood customer needs to craft exceptional sales journeys.
- Optimised sales methods to best engage, acquire and retain customers.
Branch manager
Wolseley
Broadstairs
12.2014 - 11.2022
- Conducted regular performance reviews for continuous employee development.
- Reviewed and analysed sales data to identify growth opportunities.
- Managed daily operations to ensure smooth running of the branch.
- Fostered a positive work environment, improving overall team morale.
Branch supervisor
Wolseley
Broadstairs
08.2010 - 12.2014
- Ensured smooth branch operations by overseeing daily activities.
- Provided excellent customer service, resulting in increased client satisfaction.
- Ensured compliance with company policies and procedures for smooth operational flow.
- Supervised branch personnel for improved performance standards.
Sales advisor
Wolseley
Broadstairs
11.2002 - 08.2010
- Built rapport with new and existing customers to boost client retention.
- Increased sales through effective negotiation and persuasion techniques.
- Boosted brand reputation with demonstration of product knowledge.
Education
GCSEs -
The Canterbury High School
Skills
- CRM software utilisation
- Business development
- Account management
- Territory management
- Customer retention tactics
- Competitor awareness
- Technical sales understanding
- Customer relationship management
- Smart negotiation techniques
Timeline
Regional sales manager
Salus Controls
09.2025 - 05.2026
Branch manager designate
City Plumbing
08.2024 - 09.2025
Area sales manager
Wolseley
11.2022 - 07.2024
Branch manager
Wolseley
12.2014 - 11.2022
Branch supervisor
Wolseley
08.2010 - 12.2014
Sales advisor
Wolseley
11.2002 - 08.2010
GCSEs -
The Canterbury High School