Gareth Graham

Having been part of both CCS and Fire & Theft motor claims, I have processed a vast array of claims, tackling many issues with dedication, professionalism and resolve.

• Conducted investigations to validate insurance claims accurately.
• Assisted in the growth of other handlers, either generally as a trusted & knowledgeable member of the team. Or later, in my capacity as a Fraud Champion specifically
• Displayed patience and empathy towards distressed clients during difficult times.
• Adhered strictly to data protection laws whilst handling sensitive client information.
• Achieved positive claim outcomes through methodical case management.

Many of my key skills were developed in my nearly 10 years as a Retail Manager. Including my time with Pure Electric as Store Manager, where I was responsible directly for store performance.

• Oversaw recruitment process thereby ensuring the best talent were hired into the retail team.
• Maintained a high degree of product knowledge for both the sales and repair / maintenance side of operations
• Implemented & developed loss prevention strategies for reducing shrinkage levels and improving stock accuracy at both a store and company-wide level
• Improved team performance through regular coaching and feedback, fostering a culture of continuous improvement.
• Maintained health and safety standards to ensure safe shopping environment for customers.