Gareth Collyer
Bridgend
Summary
Efficient Duty Manager capable of acting in multiple capacities to promote efficient and high-quality operations. Diplomatic and engaging professional able to handle challenging requests with friendly and knowledgeable support. Adept at managing all areas in a retail environment. Competent Duty Manager effective at handling Retail operations in fast-paced, high-volume environments. Veteran of the retail industry and skilled in managing people, projects and administrative operations. Offering 20 years of experience and dedication to business success.
Overview
24
24
years of professional experience
Work history
Deputy manager
Cards Direct
Bridgend, County Borough of Bridgend
2026.07 - Current
- Handled employee issues promptly to maintain daily harmony at work.
- Developed sales strategies to lift brand visibility across local markets.
- Managed cash desk operations carefully to avoid end-of-day discrepancies.
- Supported recruitment to bring dynamic talent into the workforce.
- Coordinated promotional events to increase store revenue streams.
- Kept displays clean and well organised for a smoother shopping experience.
- Carried out risk assessments to strengthen health and safety protocols.
- Resolved customer complaints quickly to improve satisfaction through close attention.
- Improved store operations using consistent inventory management techniques.
- Played a key role in annual audits to maintain financial compliance.
- Followed company policies at all times when addressing staff and customer issues.
- Applied loss prevention measures to reduce theft incidents on shop floor.
- Managed shift schedules effectively to keep operations running during peaks.
- Displayed merchandise attractively to raise footfall throughout the store.
- Led by example in delivering customer service per company guidelines.
- Maintained accurate records to support legal transaction standards.
Customer service assistant
Co op food stores
Porthcawl, Mid Glamorgan
2026.06 - 2026.07
- Upheld company policies and procedures consistently for maintained standards of operation.
- Prioritised tasks during busy periods for maximised productivity .
- Showcased strong communication skills when explaining promotions or discounts to customers .
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
- Provided exceptional levels of customer service consistently; creating loyal customers .
Team leader/Deputy manager/manager
Card Factory
Bridgend, County Borough of Bridgend
2023.09 - 2026.06
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Led shifts and motivated team to drive sales.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Supported new hires through onboarding process for speedy and successful training.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Fostered positive employee relationships through communication, training and coaching.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Led team of 5 to achieve KPI targets and successfully complete assigned projects.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
Level 1 keyholder/duty manager
Wilko hardware stores
Bridgend, County Borough of Bridgend
2003.06 - 2023.09
- Led team of up to 14 staff members to deliver top-quality service and achieve company targets.
- Oversaw emergency procedures and administered first aid.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Met health and safety guidelines to maintain compliant working environments.
- Adhered to company policies and brand standards to support outstanding customer experiences.
- Inspected store areas and staff areas to achieve pristine presentation and cleanliness.
- Stored cash floats and delivered secure banking procedures.
- Executed detailed inventory checks and stocktake tasks on a daily, weekly and monthly basis, ensuring records of stock levels were consistently accurate.
- Maintained neat, tidy and fully stocked shelves and racks to facilitate optimum sales opportunities.
- Trained, mentored and supervised up to 14 employees, building strong sales teams for each shift through strategic rostering.
- Created a visually appealing store through outstanding merchandising techniques, driving sales.
- Performed risk assessments and security checks to comply with health and safety legislation.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Designed attractive window and floor merchandise displays to increase daily footfall.
- Handled escalated customer concerns to build retention.
- Managed stock levels to maximise sales opportunities.
- Resolved complaints to achieve full customer satisfaction.
- Established loss prevention strategies to protect store assets.
- Coached team to deliver top-quality customer service and uphold brand values.
- Updated pricing and promotions to fulfil store goals.
- Redesigned store layouts to improve customer flow, maximising footfall opportunities.
- Inspired team to represent brand with enthusiasm by maintaining high standards.
- Developed team's product knowledge, resulting in increased store sales.
- Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
- Completed opening and closing procedures each day.
- Toured sales floor regularly, assessing and improving daily operations.
- Utilised new sales platforms and technologies to expand business scope and sales.
Production Operative
Sony
Bridgend, County Borough of Bridgend
2002.12 - 2003.01
- Collaborated effectively with production teams to maintain excellent productivity and performance standards.
- Operated various machinery to produce and store products.
- Quality checked components to ensure smooth, compliant manufacturing and assembly processes.
- Assembled items accurately and promptly, maintaining efficiency of fast-paced production lines.
- Covered shift breaks and other production areas to minimise disruptions.
- Performed cleaning activities across site to maintain safety and compliance.
- Fed raw materials into production machinery.
- Worked closely with production leads to ensure effective, efficient manufacturing and distribution processes.
- Maintained clean workstation to comply with safety guidelines and protocols.
Education
dog training diploma
Centre of Excellence
2022.04 - 2022.05
Animal welfare diploma
Centre of excellence
2020.08 - 2020.10
Canine behaviour training diploma
Centre of excellence
2020.04 - 2020.06
Certificate of Higher Education - open
The Open University
Milton KeynesNVQ Level 2 - Computer aided design
Bridgend College of Further Education
BridgendNVQ Level 3 - Engineering
Brynteg Comprehensive School
BridgendGCSEs - Business studies
Brynteg Comprehensive School
BridgendGCSEs - English
Brynteg Comprehensive School
BridgendGCSEs - Design and Technology
Brynteg Comprehensive School
BridgendGCSEs - History
Brynteg Comprehensive School
BridgendGCSEs - Information systems
Brynteg Comprehensive School
BridgendGCSEs - Mathematics
Brynteg Comprehensive School
BridgendGCSEs - Science Double award
Brynteg Comprehensive School
BridgendSkills
- Visual merchandising expertise
- Sales monitoring
- Retail staff training and development
- Stock management
- Training and development
- Retail management
- Customer service
- Shop floor management
- Visual merchandising techniques
- Stock loss prevention techniques
- Employee management
- Staff mentorship and training
- Store management
- Stocktake management
- Balance reconciliation
- Point Of Sale system operation
- Active selling techniques
- Brand management
Timeline
Deputy manager
Cards Direct
2026.07 - Current
Customer service assistant
Co op food stores
2026.06 - 2026.07
Team leader/Deputy manager/manager
Card Factory
2023.09 - 2026.06
dog training diploma
Centre of Excellence
2022.04 - 2022.05
Animal welfare diploma
Centre of excellence
2020.08 - 2020.10
Canine behaviour training diploma
Centre of excellence
2020.04 - 2020.06
Level 1 keyholder/duty manager
Wilko hardware stores
2003.06 - 2023.09
Production Operative
Sony
2002.12 - 2003.01
Certificate of Higher Education - open
The Open University
NVQ Level 2 - Computer aided design
Bridgend College of Further Education
NVQ Level 3 - Engineering
Brynteg Comprehensive School
GCSEs - Business studies
Brynteg Comprehensive School
GCSEs - English
Brynteg Comprehensive School
GCSEs - Design and Technology
Brynteg Comprehensive School
GCSEs - History
Brynteg Comprehensive School
GCSEs - Information systems
Brynteg Comprehensive School
GCSEs - Mathematics
Brynteg Comprehensive School
GCSEs - Science Double award
Brynteg Comprehensive School